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Consumer Services & Health Care Regulation

Welcome to the home page for the Indiana Department of Health (IDOH) Consumer Services and Health Care Regulation Commission. The Consumer Services and Health Care Regulation Commission is responsible for programs in the areas of health care facility licensing and certification, healthcare quality, vital records, and weights and measures.

Through its programs, the Consumer Services & Health Care Regulation:

  • Promotes health care quality
  • Licenses and certifies health care facilities, agencies, clinics, centers, and providers
  • Ensures accurate state vital records and statistics
  • Ensures accurate state standards for weights, measures and metrology

The Commission is organized into six divisions (and to include):

  1. Division of Acute & Continuing Care
    • Health Care Engineering Program
  2. Division of Survey Supports and Guidance
  3. Division of Long Term Care
  4. Division of Program Performance & Development
  5. Division of Radiology and Weights & Measures
  6. Office of Vital Records

Commission Organization Chart

Contact the Commission

Indiana Department of Health
Consumer Services and Health Care Regulation Commission
2 North Meridian Street, 4B
Indianapolis, IN 46204
Assistant Commissioner
Amy Kent
amkent1@isdh.in.gov
317-233-7442 [Receptionist]
317-233-1325 [IDOH Main Switchboard]
(317) 233-7289
(317) 233-9691 [Administrative Assistant]

Long Term Care Newsletters / COVID-19

Long Term Care Newsletters related to the COVID-19 pandemic

Report a Complaint, Incident or Crime to the Indiana Department of Health

Report a complaint regarding a health care facility

Any individual may submit a complaint to the IDOH about care provided at any licensed or certified Indiana health care facility or entity. The IDOH investigates all complaints. The above link is to a page that provides information about the complaint process and how to report a complaint. A Complaint report form is provided for individuals to assist in the reporting of care issues.

Report an incident regarding a health care facility

State or federal regulations require health facilities or entities to report certain types of “incidents” to the IDOH. The above link is to a page that provides information about the incident reporting process and how a health care facility or entity reports incidents. An Incident report form is provided for health care facilities to report incidents to the IDOH.

Report a reasonable suspicion of a crime against a long term care resident

Federal law requires “covered individuals” to report a reasonable suspicion of a crime against a long term care resident to the IDOH and a local law enforcement entity. Covered individuals include an owner, operator, employee, manager, agent, or contractor of the facility. The included facilities include a nursing home, hospice, or intermediate care facility for individuals with intellectual disabilities (ICF-IID). The above link is to a page that provides information for long term care providers about the crime reporting requirements and how to report a reasonable suspicion of a crime against a resident. A Reporting a crime form is provided for individuals to report suspected crimes to the IDOH.

Links to Division and Program Home Pages

Health Care Quality Information

Division of Acute & Continuing Care

Division of Survey Supports and Guidance

Division of Long Term Care

Division of Program Performance & Development

Division of Radiology and Weights & Measures

Office of Vital Records