Bureau of Quality Improvement (BQIS)

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About BQIS

The Bureau of Quality Improvement Services (BQIS) monitors services to individuals by organizations and providers. BQIS is funded by or funded under the authority of the Division of Disability & Rehabilitative Services (DDRS) and organizations/providers that have entered into a provider agreement under Indiana Code (IC) 12-15-11 to provide Medicaid in-home waiver services.

How to contact BQIS

  • Report complaint: 866-296-8322
  • Report a complaint online
  • Mailing Address:
    Bureau of Quality Improvement Services (BQIS)
    402 W. Washington St., Rm. W453, MS46
    Indianapolis, IN 46207-7083
  • Advocare, Quality Vendor: 866-296-8322
  • Email: BQIS.Help@fssa.IN.gov
  • BQIS office: 1-800-545-7763

Provider Standards

  • Title 460 of the Indiana Administrative Code (see Article 6 for the standards regarding Supported Living services and supports)
    • Article 6: Standards for supported living services and supports
    • Article 7: Standards for individuals support plan

Data Driven Review


Aggression (January 2018 – present)

Incident Management



Provider re-approval

January - March 2019

October – December 2018


July - September 2018


Compliance Evaluation and Review Tool  (CERT)


Risk Management

Data and Reports

Data Forums

National Core Indicators

Staff Stability Survey Data