With the support of Governor Holcomb and the Indiana General Assembly, the Department of Revenue (DOR) has embarked on a once-in-a-generation project to modernize our current tax system. DOR was able to launch the first of four rollouts of Project NextDOR’s much-anticipated transformation effort in early September 2019, followed by a successful Rollout 2 launch on Sept. 8, 2020. Most recently, Rollout 3 launched on Sept. 7, 2021.
Project NextDOR’s new technology will bring Indiana into the modern era of revenue services and support future best practices. The biggest feature is the new online e-services portal—the Indiana Taxpayer Information Management Engine, branded as INTIME—which enables Hoosiers to manage their taxes in one convenient location, 24/7.
Rollout 3
Project NextDOR's Rollout 3 focuses on individual income, fiduciary income and a handful of gaming taxes. The designated tax types affected are:
- Controlled Substance
- Fiduciary
- Gaming Excise (Charity Gaming)
- Individual
- Firework Public Safety
- Pari-Mutuel Admissions
- Pari-Mutuel Wagering
- Racino Fees
- Racino Wagering
- Riverboat Wagering
- Sports Betting
- Supplemental Wagering
- Type II Gaming
These tax types moved to the new Indiana Tax System (ITS) on Sept. 7, 2021 as illustrated in the graphic below:
INTIME also offers expanded functionality for all Rollout 3 tax types, while individual and fiduciary tax types specifically benefit from additional features in INTIME and electronic filing (MeF) as noted in the graphic below:
INTIME features for individual income tax customers include:
INTIME Resources:
- INTIME User Guide for Business Customers
- INTIME User Guide for Individual Income Tax Customers
- INTIME User Guide for CGE and TTG Customers
Rollout 2
On Sept. 8, 2020, DOR launched the second phase of the four-part Project NextDOR tax modernization project, which allows business customers with sales and withholding tax obligations to register for its new e-services portal, the Indiana Taxpayer Information Management Engine (INTIME).
The list of designated tax types that moved to INTIME in Rollout 2 can be found here.
Our Timeline for Rollouts
Rollout 4 will launch on July 18, 2022. For more information on affected tax types see the Rollout 4 tab below.
September 3, 2019
- Aircraft Dealer
- Aircraft Excise
- C Corporation
- Financial Institution
- Non-Profit
- Partnership
- S Corporation
- Utility Receipts
INTIME offers expanded functionality for designated tax types in the first rollout, as noted in the
graph above.
Existing processes will remain in place until each rollout's designated tax types are released. The key features of the new system upon completion include:
- An enhanced online customer portal, INTIME, to allow Hoosiers to view past payments and returns.
- Electronic filing of tax returns and payments that are currently submitted via paper.
- The ability to file amended returns electronically.
- Validation and transparency of revenue disbursements and reporting to local units of government.
Another new feature is INTIME’s option to submit an electronic Power of Attorney (or ePOA) to streamline the establishment of third-party relationships such as lawyers, accountants and family members.
As with any new program, DOR has taken the extra step to take care of customers during this time of
transition. DOR has dedicated Customer Service Representatives available to help all customers and tax
practitioners with their INTIME questions. Customers are encouraged to call 317-232-0129 and select
option “1” for all questions regarding INTIME.
Other designated tax types in the first rollout benefit from electronic filing (MeF) as noted in the
graph above.
September 8, 2020*
- Consumer Use
- County Admissions
- County Innkeeper
- Food and Beverage
- Heavy Equipment Rental
- Indianapolis Motor Speedway
- Metered Pump Sales
- Motor Vehicle Rental Excise
- Out-of-State Use
- Sales
- Tire Fee
- Utility Services Use Tax
- Wireless Prepaid Cards
- Withholding
*In scope tax types will be confirmed at the beginning of each rollout
On Sept. 8, 2020, DOR launched the second phase of the four-part Project NextDOR tax modernization project, which allows business customers with sales and withholding tax obligations to register for its new e-services portal, the Indiana Taxpayer Information Management Engine (INTIME).
New Business Customers
As of Sept. 8, 2020, when a new business registers with the Secretary of State through INBiz, customers receive an automated email from DOR with a Letter ID and instructions on how to register for the e-services portal, INTIME.
Customers create a username and password for their new INTIME account, and are encouraged to review the INTIME User Guide to help securely manage, file and pay their business tax obligations for sales and withholding.
Existing Business Customers
Existing customers who file sales and withholding taxes via INtax began migrating their accounts to INTIME on Sept. 8, 2020 to continue managing their tax accounts online securely via the new portal.
This process involved customers creating a username and password for INTIME by using a special migration code (displayed in INtax beginning September 8) unique to the specific user and their business access. An INtax to INTIME Migration Quick Start Guide was available to assist customers with the INTIME logon creation process and account migration.
INtax remained accessible until Dec. 31, 2020, but functionality was greatly reduced to file and pay only. Existing customers were encouraged to immediately switch to INTIME to take advantage of all the new functionalities the secure, online e-services portal has to offer including:
- Manage, file and pay tax obligations
- Easy-to-use, direct messaging with DOR representatives
- Availability of filing history for the past three calendar years
Practitioners
Practitioners began registering with INTIME and importing client lists from INtax on September 8. A special migration code unique to the specific user and their business access was provided within INtax and an INtax to INTIME Migration Quick Start Guide was available to assist with the transition process.
Since September 8, practitioners were able to file and pay for existing clients, but do not have the ability to add new clients within INtax. INtax remained available to support the Indiana filing requirement for the 2020 WH-3 until Feb. 28, 2021.
Moving to INTIME means practitioners immediately benefited from the many new system features including the flexibility to control access to accounts. To take advantage of these new features, practitioners were required to appoint one designated individual to control access to INTIME for their organization. The appointee created the username and password and then registered for access to INTIME.
September 7, 2021*
- Controlled Substance
- Fiduciary
- Gaming Excise (Charity Gaming)
- Individual
- Firework Public Safety Fee
- Pari-Mutuel Admissions
- Pari-Mutuel Wagering
- Racino Fees
- Racino Wagering
- Riverboat Wagering
- Sports Betting
- Supplemental Wagering
- Type II Gaming
*In scope tax types will be confirmed at the beginning of each rollout
July 18, 2022*
- Alcohol Tax
- Alternative Fuel User
- Aviation Fuel
- Cigarette
- Electronic Cigarette
- Employment Agency
- Fuel Inventory
- Gasoline Use
- Motor Fuel
- Other Tobacco Products
- Petroleum Severance
- Rail, Commuter or Electric
- Special Fuel
- Terminal Operator
- Transporter
- Vehicle Sharing Excise
*In scope tax types will be confirmed at the beginning of each rollout
DOR’s new state tax administration system is called Indiana Tax System (ITS).
Indiana Taxpayer Information Management Engine (INTIME) is the online service portal that allows customers to view, manage and pay taxes in one convenient location.
Meet Our Vendor Partner
FAST is currently the leading provider of integrated tax solution systems with successful implementations in over half of the U.S. state tax and revenue agencies.
For more information on FAST, visit www.fastenterprises.com.