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  • Individual

    Contact Us Using the INTIME Customer Portal

    Secure Messaging with DOR Customer Service | Request Refunds | Make Payments | View Balances | Respond to Correspondence & Upload Documents

    INTIME for Individual Taxpayers

    Secure Messaging with Customer Service via INTIME

    If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section.  A step-by-step INTIME Guide to Secure Messaging with DOR is available.

    Recover Access to INTIME Accounts Online

    If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.

    Contact Us by Phone

    Payments, Billing, General Questions, Refunds, Liability Status

    317-232-2240
    Monday–Friday 8 a.m. – 4:30 p.m. ET

    Contact Us by Mail

    Please refer to this list of P.O. Boxes to route your mail to the correct team.

    Visit Us in Person

    All DOR locations are open for in-person assistance. Masks are optional. However, masks may be required for all customers, regardless of vaccination status, in accordance with local regulations.

    Appointments are highly recommended at district offices and the IGC for reduced wait times.

    District Offices

    Taxpayer Advocate Office

    Check eligibility for Taxpayer Advocate Office assistance.

  • Business

    Contact Us Using the INTIME Customer Portal

    Secure Messaging with DOR Customer Service | File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents
    INTIME User Guide

    INTIME for Business Tax Customers

    Secure Messaging with Customer Service via INTIME


    If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure  messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section. A step-by-step INTIME Guide to Secure Messaging with DOR is available.


    Recover Access to INTIME Accounts Online


    If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.


    Contact Us by Mail


    Please refer to this list of P.O. Boxes to route your mail to the correct team.

    Visit Us in Person


    All DOR locations are open for in-person assistance.


    Appointments are highly recommended at district offices and the IGC for reduced wait times.

    District Offices

    Contact Us by Phone

    Payments, Billing, General Questions, Refund & Liability Status
    317-232-2240
    Monday–Friday 8 a.m.–4:30 p.m. ET


    Taxpayer Advocate Office
    317-232-4692
    Monday–Friday 8 a.m.–4:30 p.m. ET

    Check eligibility for Taxpayer Advocate Office assistance.
  • Corporate Taxes

    Contact Us Using the INTIME Customer Portal


    Secure Messaging with DOR Customer Service: File Returns | Request Refunds | Register Close Tax Accounts | View Balances | Respond to Correspondence & Upload Documents

    INTIME for Business Tax Customers

    Secure Messaging with Customer Service via INTIME


    If assistance is needed, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME secure messaging by selecting the “All Actions” tab followed by clicking on the “Messages” section. A step-by-step INTIME Guide to Secure Messaging with DOR is available.


    Recover Access to INTIME Accounts Online


    If a customer experiences an issue accessing their INTIME account, their username can be retrieved and their password reset online at intime.dor.in.gov. Click on “Forgot Name or User Password” under the login button and follow the directions on the next screen. Requested emails containing reset links or other information to regain access may be inadvertently
    directed to spam folders, so remember to check there before calling DOR Customer Service for assistance.


    Contact Us by Mail


    Please refer to this list of P.O. Boxes to route your mail to the correct team.

    Visit Us in Person


    All DOR district offices are open for in-person assistance.

    Appointments are highly recommended for reduced wait times.

    District Offices

    Contact Us by Phone


    Payments, Billing, General Questions, Refund & Liability Status
    317-232-0129
    Monday–Friday 8 a.m.–4:30 p.m. ET


    Taxpayer Advocate Office
    317-232-4692
    Monday–Friday 8 a.m.–4:30 p.m. ET
    Check eligibility for Taxpayer Advocate Office assistance.

  • Legal
  • PO Boxes

    Individual Income Tax Addresses

    Complete list of P.O. Boxes for Indiana Department of Revenue

    Mailing Individual income tax returns

    If you are including payment:
    Indiana Department of Revenue 
    P.O. Box 7224 
    Indianapolis, IN 46207-7224

    If you are requesting a refund:
    Indiana Department of Revenue 
    P.O. Box 40 
    Indianapolis, IN 46206-0040

    Mailing Individual income tax information only

    Indiana Department of Revenue 
    Individual Income Tax 
    P.O. Box 40 
    Indianapolis, IN 46206-0040

  • Additional DOR Contacts

    All listed divisions and departments are available Monday – Friday 8 a.m.–4:30 p.m. ET

    Letter of Good Standing | Reinstatements
    317-232-5977

    Worker’s Compensation
    317-232-5977

    Electronic Funds Transfer (EFT)
    317-232-5500

    Investigations
    317-232-3376

    Bankruptcy
    317-232-2289

    Warrants
    317-232-2240

    Employment Agency Licensing
    317-232-5977

    Specialty Taxes
    Tobacco | Aviation | Alcohol | Gasoline | Etc
    Please consult this listing.

    Electronic Services Team
    Indiana Department of Revenue
    100 North Senate Avenue, IGC N286
    Indianapolis, IN 46204-2253
    Bulkfiler@dor.IN.gov

    More Info on Bulk Filing

  • Tax Forms & Publications

    Tax Forms

    You can leave a request for a select inventory of tax forms at 317-615-2581.

    Tax Information Bulletins

  • Motor Carrier Services (MCS)

    Motor Carrier Services (MCS)

    Contact information for Motor Carrier Services

    Appointments at MCS are required to open new IRP or IFTA accounts. Customers must select the Motor Carrier Services (MCS) location option when making an appointment to open new IRP or IFTA accounts.

    Walk-in service for other motor carrier transactions is available during normal business hours at:

    Motor Carrier Services

    7811 Milhouse Rd, Suite M,

    Indianapolis, IN 46241

    Motor carrier customers should not visit district offices or the Indiana Government Center location for service.