A message from DOR Commissioner Bob Grennes concerning the Coronavirus: While our team is focused on the health and safety of our staff and customers, we are also committed to continuing to serve the Hoosiers counting on us. We are doing everything we can to continue all operations and will make and announce adjustments as events dictate. Thank you for your patience and support during these challenging times. Stay safe and be well.
Learn more about the coronavirus (COVID-19) outbreak in Indiana by visiting the Indiana State Department of Health. Additional information can be found through the Center for Disease Control.
To keep up-to-date with the latest information on changes to normal DOR operations or additional changes to tax filing and payment deadlines subscribe to DOR's e-newsletter Tax Bulletin or follow DOR on social media.
DOR Announces "Helping Hoosiers" COVID-19 Relief Services
Information about DOR and the Coronavirus
DOR Temporarily Suspends In-Person Services
On March 17, 2020, DOR announced that all in-person services were temporarily closed due to the COVID-19 outbreak following Governor Eric Holcomb’s guidance and with the utmost concern for the health and safety of Hoosier and DOR employees.
Temporarily closed in-person service locations include:
- Indianapolis Government Center North walk-in, located at 100 N. Senate Ave in Indianapolis.
- Motor Carrier Services walk-in, located at 7811 Milhouse Rd, Suite M in Indianapolis.
- DOR District Office walk-in locations in Bloomington, Clarksville, Columbus, Evansville, Fort Wayne, Kokomo, Lafayette, Merrillville, Muncie, South Bend and Terre Haute.
DOR team members are continuing to provide customer service by phone and email, Monday through Friday, 8 a.m. – 4:30 p.m., local time. Customers have the following service options:
- Call DOR’s individual customer service line at 317-232-2240.
- Call a specific District Office.
- Call DOR’s Motor Carrier Services at 317-615-7200.
- Contact a specific DOR business unit using a list of phone numbers and email addresses.
- Email DOR using the online form.
- Check out DOR's online services.
DOR Announces Filing and Payment Extensions
On March 19, 2020, Gov. Holcomb announced DOR is extending certain filing and payment deadlines to align with the Internal Revenue Service (IRS) and support Hoosiers during the COVID-19 health crisis.
Individual Income Tax
Individual tax returns and payments, along with estimated payments originally due by April 15, 2020, are now due on or before July 15, 2020. Returns included are the IT-40, IT-40PNR, IT-40RNR, IT-40ES, ES-40 and SC-40.
Corporate Income Tax
Corporate tax returns and payments, along with estimated payments originally due by April 15 or April 20 are now due on or before July 15, 2020. Those originally due on May 15, 2020, are now due on August 17, 2020. Returns included are the IT-20, IT-20NP, IT-41, IT-65, IT-20S, FIT-20, URT-1, IT-6, IT-6WTH, FT-QP, NP-20 and URT-Q.
Other tax types
All other tax return filings and payment due dates remain unchanged. These due dates can be found on DOR's tax filing deadlines webpage.
Customers with tax questions or concerns are encourgaged to call DOR by calling 317-232-2240 or emailing using the online form.
When are my business trust payments due? (RST, FAB, WH, CIT)
Business trust filings and payments remain due on their current monthly cycle due dates.
My business is closed and I have no tax revenue to report, what do I need to do?
A return must be filed even when no tax is due unless the Indiana tax account has been closed using Form BC-100. If your business is closed temporarily and has no tax revenue for a filing period, you must file a return indicating $0 for that period ($0 return). If a business is permanently closed, an Indiana tax account is no longer needed. Please complete Form BC-100.
Will I still get my tax refund/ Is DOR still processing returns?
Yes. All systems and operations are currently operating. DOR is currently processing individual tax returns resulting in refunds at normal speed (10 days electronically filed, 18 days paper-filed). You can check the status of your refund online or by calling 317-233-4018. DOR continues to maintain all operations at this time except for walk-in areas. Customers may still contact DOR via phone or email.
When are estimated payments due for filers who file on a calendar year basis?
As a result of the extensions for estimated payments, for Individual and Corporate filers who file on a calendar year basis this means that the 1st estimated payment, normally due in April, will now be due after the 2nd estimated payment which remains due in June.
Will filing and payment deadlines for merchant collected taxes be extended (e.g. sales, FAB, CIT, withholding taxes)?
Due dates for sales tax, withholding and all other taxes collected by merchants have not been extended. All filing and payment deadlines and rules remain in effect.
What do I do if I don’t have a power of attorney on file with my client in the state of Indiana, but do have a Federal power of attorney?
Due to the COVID-19 outbreak, Indiana DOR will accept a Federal power of attorney (POA) to serve temporarily as the Indiana POA until further notice in certain circumstances:
- The tax/form type on the Federal POA matches or is similar to the Indiana tax/form for which the person seeks to represent the client;
- The requested representation is only for non-legal matters. (Any temporary acceptance of the Federal POA would not extend to protests of assessments or refund denial matters.); and
- The Federal POA was executed on or before March 6, 2020. [the date Governor Holcomb issued Executive Order 20-02, decreeing a public health emergency]
IRS Economic Impact Payments (Stimulus) Information
DOR has been getting many calls from customers with questions regarding the IRS Economic Impact Payments (Stimulus). While we are always here to help, these payments are issued by the IRS, not DOR. If you have questions, contact the IRS directly by calling 800-829-1040 or visiting their website.
Hotline open to help business and industry with Stay-at-Home Order
Indiana has opened a call center to field industry questions about Governor Eric J. Holcomb’s Executive Order 20-08, which provides for essential and non-essential business operations, infrastructure and government functions while the state observes a stay-at-home order from March 25-April 7.
The Critical Industries Hotline is open from 9 a.m. to 6 p.m., EST. This center, reachable by calling 877-820-0890 or by emailing email@example.com, is for business and industry questions only. For more information, check out the Executive Order FAQ webpage.
By Phone: 317-232-2240, Monday through Friday, 8 a.m. - 4:30 p.m.,EST
By Email: through our online form.
DOR Announces Changes to Motor Carrier Regulations
Effective March 31, 2020, and in support of Governor Eric Holcomb’s Executive Order 20-02 declaring a public health disaster emergency in Indiana due to COVID-19, DOR has waived several Motor Carrier Services requirements until May 22, 2020.
These changes include:
- Out-of-state motor carriers who are delivering COVID-19 supplies do not need to obtain trip permits or be registered with International Registration Plan (IRP) or International Fuel Tax Agreement (IFTA) before entering Indiana. Upon request, drivers must be able to prove they are hauling food, goods, medical supplies, other equipment and supplies to address the public health threat posed by COVID-19. This waiver will expire on May 22, 2020.
- IRP or Base Plate (BPR) registrations that expire on March 31, 2020 or April 30, 2020 will not expire until May 31, 2020.
- Also, an Indiana-based IRP or BPR registrant may delay a registration renewal and/or payment for registrations effective May 1, 2020, until May 31, 2020.
- Any delayed IRP renewal registrations and/or payments must have an effective renewed IRP registration submitted to DOR by June 1, 2020.
- Indiana-based IFTA licensees that file quarterly motor carrier fuel tax returns may delay the first quarter’s return (normally due April 30, 2020) to May 31, 2020. In addition, following IFTA’s recommendation, DOR waives the requirements to display or possess IFTA credentials until May 22, 2020.
Find more details on our MCS webpage.
Registered Retail Merchant Certificates
Due to the COVID-19 outbreak, Registered Retail Merchant Certificates (RRMC) that have expired or are set to expire in March, April or May due to outstanding tax liabilities have been granted an extension date of June 30, 2020.
Note that some RRMC holders may have previously received notifications indicating expiration dates prior to the new date. This notice takes the place of any such prior notifications.
April 2, 2020, 4:00 p.m. EST
- Check Your Refund
- INfreefile (Individual Income Tax)
- Tax Lien Balance Inquiry
- INtax (Business Taxes)
- Pay Electronically
- Make a Payment Plan
- Check Your Payment Status
- IFTA/MCFT Fuel Tax System
- IRP/BPR Processing
- OSW Permitting
- More IN.gov Online Services
- IN.gov Subscriber Center