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Learn About Registering for INTIME and the New Power of Attorney Process



By Michelle Cain

Over the last two weeks, DOR has been introducing our Tax Talk readers to Project NextDOR and INTIME—the agency’s four year modernization project and e-services portal. This week, we’ll discuss how specific users will be able to register with INTIME after September 3.

Additionally, we’ll explain the new electronic Power of Attorney process and how customers can get their INTIME-specific questions answered. Let’s get started!

1.) How to Register with INTIME
One of the common questions we have received is how to register for INTIME. Check out the short video below that demonstrates how specific users can register once the first rollout launches on September 3. As a reminder, INTIME will only be available for Corporate Income, Partnership and S Corporation, Utilities Receipt, Financial Institutions, Non-Profit and Aircraft customers. If you are unable to view the video, visit ProjectNextDOR.dor.in.gov.

INTIME User Guide is another great resource that helps customers walk through the process of registering for INTIME, while also providing helpful tips to ensure an easy transition into the new system.

2.) The New and Improved Power of Attorney Process
What did you say, a new AND improved Power of Attorney Process? Yes, that’s exactly what we said! In fact, DOR collaborated over the past year with tax practitioners around the state to address the complexities of submitting a Power of Attorney. INTIME will provide the option to submit an electronic Power of Attorney (or ePOA) to streamline the establishment of a POA relationship. Winning!! See more in our graphic below!

3.) Dedicated Customer Service Representatives Dedicated?
Yes, we mean dedicated to only answer questions about INTIME, not just dedicated to the job, all of our customer service representatives are dedicated to that. As with any new program, there may be some hiccups along the way and we want to assure our customers will get the help they need during this time of transition. These INTIME dedicated Customer Service Representatives will be available to help all customers and tax practitioners starting September 3.


On or after September 3, customers are encouraged to call 317-232-2240 and select option “1” for all questions regarding INTIME.

For more information regarding INTIME, visit ProjectNextDOR.dor.in.gov.

Stay tuned next week, for our final blog before INTIME launches to learn what to expect after September 3.

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