Tax Season by the Numbers - Part 2

March 21, 2016

Time flies when you’re having fun! There are only 28 days remaining in this year’s individual income tax season. With tax season winding down, let’s see how the numbers add up.

As of March 18, more than 1.9 million individual income tax returns have been filed. Of those, 1.7 million were filed electronically, while about 160,000 were filed by paper.

Speaking of electronic filing, more than 56,000 taxpayers used Indiana freefile (INfreefile) to file their federal and state taxes online for free, but nearly two-thirds of Indiana taxpayers are eligible for the program. Visit to see if you qualify and get started.

If you have a question this tax season, don’t hesitate to give us a call at 317-232-2240. We’re here to help! This tax season, we’ve received more than 269,000 phone calls. More than 53,000 of those calls were received on the individual income tax line, with an average wait time of approximately three and a half minutes.

The day and time you call can make a big difference in how quickly we can answer. Mondays and Friday afternoons are generally the busiest. Our peak time each day is the lunch hour (11:30 a.m. to 1:30 p.m.). While we adjust our schedules to meet this need, if you can call us in the morning or afternoon, you’ll have a shorter wait time. Call us Tuesday through Friday morning, outside of the lunch rush, for the shortest wait times.

Would you prefer to speak to a tax analyst in person? We have 12 district offices around the state, so you likely won’t have to travel far to meet us.

For a complete list of Indiana Department of Revenue contact information, visit

To learn more about filing your individual income tax return, visit

Want to stay up to date with tax season news and progress? Follow the department on Facebook and Twitter for updates.