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Consumer Resources

Consumer Resources

Hoosiers concerned about their ability to make payments on their mortgage or other financial obligations are encouraged to contact their lender to discuss available options and assistance.

Indiana DFI Resources

Indiana state resources:


Mortgage related information and assistance:

IHCDA – Coronavirus Eviction & Foreclosure Resource Guide

As we continue to deal with the impact of COVID-19 and its ripple effect on jobs and the economy, it’s important that we work together as a community to help prevent people from being displaced from their homes. We have included answers to some frequently asked questions, as well as other resources to help navigate through these uncertain times. Provided below are frequently asked questions.

Click here to download a printable version of the resource guide. (updated April 2, 2020).

On March 18, 2020, the Trump administration directed U.S. Department of Housing and Urban Development (HUD) to suspend all evictions and foreclosures on HUD-backed properties until the end of April. Furthermore, Federal Housing Finance Agency (FHFA) directed Fannie Mae and Freddie Mac to suspend foreclosures and evictions for at least 60 days for homeowners with mortgages backed by the government-sponsored enterprises. Assistance programs can differ by loan type. For more information on consumer assistance programs, visit the following websites: 


Additional federal resources:


Credit reporting guidance during COVID-19 pandemic

BLOG: Protecting yourself financially from the impact of the coronavirus

FTC:  Coronavirus Scams

IRS:  Coronavirus tax relief

US Department of Education: Coronavirus and Forbearance Info for Students, Borrowers, and Parents


Complaints to DFI regarding Indiana regulated businesses:

Your complaint should be filed with the Indiana Department of Financial Institutions if it involves an entity currently chartered, licensed, or registered with our agency or required to be chartered, licensed, or registered with our agency. A list of all currently chartered, licensed, or registered entities with our agency is available in our license look-up.


Consumer Complaints to the Indiana Attorney General’s Office:

  • Coronavirus Information for Consumers – unlawful evictions or foreclosures; phishing and email scams; scams targeting government checks; and complaints regarding a variety of consumer transactions.