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Consumer Protection Division

Professional

The Indiana Attorney General's Office handles complaints against professionals licensed by the State of Indiana. Complaints are investigated to determine whether the licensee has violated any standards of practice or other rules and regulations of their particular profession.

Complaints appropriate for prosecution are litigated in an administrative proceeding before the board that issued the practitioner’s license. There are 15 boards and commissions that regulate licensed professions, including real estate professionals, real estate appraisers, plumbers, cosmetologists and architects.

To file a complaint against a licensed professional, complete a complaint form online or call 1.800.382.5516 or 317.232.6330.

If you have documents to support your claim, it is important that you send copies of them to us. Please do not send original documents.

Our office will contact you by mail as your complaint progresses through the process. Please allow adequate time for our office to notify you.

The Attorney General’s Office cannot, by law, comment on whether consumer complaints regarding licensing matters have been filed or provide any information regarding the status of any potentially filed consumer complaints. Under Indiana Code 25-1-7-10(a), the Office is required to keep the consumer complaints and any information regarding any complaints confidential until filing with the appropriate Board.

(Indiana Code provided below):

a) Except as provided in section 3(b) or 3(c) of this chapter, all complaints and information pertaining to the complaints shall be held in strict confidence until the attorney general files notice with the board of the attorney general's intent to prosecute the licensee.

     (b) A person in the employ of the office of attorney general, the Indiana professional licensing agency, or any person not a party to the complaint may not disclose or further a disclosure of information concerning the complaint unless the disclosure is:

(1) required under law;

(2) required for the advancement of an investigation; or

(3) made to a law enforcement agency that has jurisdiction or is reasonably believed to have jurisdiction over a person or matter involved in the complaint.