Online Work Permit System - Frequently Asked Questions

Q: The application is not accepting my username and password. What do I do?
A: Please call accessIndiana at 888-446-3468 to determine if you are using the correct username and password.

Q: I forgot my username and password.
A: Please call Michele Gibson at 317-233-8744 or email at mgibson@dol.in.gov

Q: I believe I am experiencing technical difficulties. Who do I contact?
A: Contact accessIndiana

• Live Help - Real time chat with aI customer service representatives
  Live Help

  Real time chat with a customer service representative. Please note, you will need to disable any pop-up blocking utilities to fully utilize this feature.

• Phone assistance - 888.4IN.eGov
• E-Mail - customerservice@www.in.gov

Q: I am unable to download the work permit?
A: You will need Adobe Acrobat Reader in order to download the PDF of the work permit. You must have Adobe installed to your computer to download any PDF. To obtain your free Adobe Acrobat Reader, please visit

Q: I entered in the wrong date on the termination notice and the system will not let the school change the date after it has been entered.
A: On July 1, the online work permit system will allow students to hold multiple work permits. Until then, do not terminate the work permit. Instead, create a new work permit. By creating a new work permit, the system will automatically terminate the previous permit.

Q: The online work permit system seems to be very slow.
A: If you are using a dial up connection, this application will run very slow. If you receive an error message that says "your session has expired" please contact accessIndiana at 888.4IN.eGov to report the issue.