Quarterly Scorecard Shows Strong Customer Service Performance
Report shows strong performance in key areas
INDIANAPOLIS (April 27, 2007) - The Indiana Public Employees' Retirement Fund (PERF) continues to drive strong gains in customer service performance according to a quarterly scorecard submitted to PERF's board of trustees at its April 27 meeting.
The March 31 quarterly scorecard noted 100 percent of member retirements were completed without an interruption between retirees' last working paycheck and first retirement benefit. In addition, 96 percent of distributions from members' annuity savings accounts were completed in 30 days or less.
The customer service gains are driven by internal improvements and a strong commitment to member education. This includes PERF's Bridge to Retirement, a process members follow prior to retirement to ensure a smooth retirement experience. The process is supported by pre-retirement workshops conducted throughout the state.
In the area of investments, PERF's investments turned in a 2.1 percent return for the quarter, despite turbulent markets. In addition, 76 percent of the fund's active investment managers exceeded their performance targets.
The quarterly scorecard also showed a 5 point gain in the percent of member and employer transactions handled online via PERF's interactive website.
"Overall, we can be pleased that we have served our customers well, both in their interaction with PERF and our prudent investment management," said Executive Director David Adams. "We will continue to focus on identifying new and creative ways to improve customer service while implementing an investment philosophy that manages risk by diversifying our portfolio."
The Public Employees' Retirement Fund (PERF) is a $16.4 billion retirement fund headquartered in Indianapolis that serves the needs of more than 220,000 public employees and retirees throughout Indiana.
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CONTACT:
Jeff Hutson
Director of Communications
(317) 234-3401
jhutson@perf.in.gov
