TITLE 65 STATE LOTTERY COMMISSION
Emergency Rule
LSA Document #11-182(E)
DIGEST
Adds
65 IAC 8-2-5 providing a process for filing complaints and grievances with the lottery for a refund of the price of a lottery ticket. Effective March 29, 2011.
65 IAC 8-2-5 Complaints and grievances
Authority:
IC 4-30-3-7;
IC 4-30-3-9
Sec. 5. (a) Except as provided otherwise in 65 IAC 8-2-3 and 65 IAC 8-2-4 [sections 3 and 4 of this rule], any individual complaint or grievance regarding a denial of a claim for payment of a lottery game prize or a claim for a refund for the price of a lottery ticket shall:
(1) be in writing;
(2) be delivered to the director within seventy-two (72) hours after the complaint, grievance, or claim arose;
(3) provide a brief description of the claim;
(4) provide the factual basis for alleging that the person is aggrieved or adversely affected by the denial of the claim; and
(5) demonstrate that the person is entitled to review of the denial of the claim under any law.
(b) The director or the director's designee shall respond in writing to a complaint or grievance submitted in accordance with this section within a reasonable time. The response contemplated in this subsection may be appealed under IC 4-21.5-3.
(c) In the case of a claim for refund of the price of a lottery ticket, the only remedies available to an aggrieved person are:
(1) cash or a cash equivalent of the value of the ticket;
(2) replacement tickets from the same or a different game with the same price; or
(3) coupons good toward the purchase of replacement tickets that are equivalent to the purchase price.
(State Lottery Commission; 65 IAC 8-2-5; emergency rule filed Mar 29, 2011, 3:15 p.m.: 20110406-IR-065110182ERA)
Filed with Publisher: March 29, 2011, 3:15 p.m.
Posted: 04/06/2011 by Legislative Services Agency
DIN: 20110406-IR-065110182ERA
Composed: Apr 25,2024 10:29:09AM EDT
A
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