TITLE 170 INDIANA UTILITY REGULATORY COMMISSION

The proposed rule applies to any utility subject to the Indiana Utility Regulatory Commission's (IURC) jurisdiction that offers gas, electric, water, or sewer services. There are approximately 17 utilities that fall under the IURC's jurisdiction and meet the definition of a small business under IC 4-22-2.1-4.

The proposed rule requires a utility to retain records of disputes and the resolutions thereof for a period of six months from the final date of resolution. Utilities that are under the jurisdiction of IURC are already required to retain records, so it does not appear that the proposed rule will create any new costs.

The proposed rule places minimal requirements on utilities in order to keep compliance costs down. The proposed rule should have little if any economic impact on utilities that qualify as a small business.

The adoption of the proposed rule will save time and money and greatly facilitate the resolution of customer complaints. IC 8-1-2-34.5 requires the IURC to establish reasonable rules and regulations to govern the relations between utilities and any or all classes of their customers.

The purpose of the proposed rule is to establish reasonable rules and regulations to govern the relations between utilities and any or all classes of their customers. No less intrusive or less costly alternative would achieve the purpose of this proposed rule. There are no less stringent compliance requirements and no less stringent schedules or deadlines that would achieve the purpose of these rules. No further consolidation or simplification of the compliance requirements is possible that would achieve the purpose of this rule.

DIN: 20100120-IR-170090792EIA

Composed: May 06,2024 9:57:05AM EDT

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