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In May 2015, Commissioner Jim Huston contacted the National Association of Regulatory Utility Commissioners (NARUC) and the National Regulatory Research Institute (NRRI) with an interest in exploring public utility billing practices around the nation after learning that the number-one area that results in complaints received by the Commission's Consumer Affairs Division is concerns with utility billing and billing-related communications.
The Billing Symposium was conceived as a way to bring together utility stakeholders and facilitate discussion and deeper understanding of billing practices from the gas, electric, water, and wastewater utilities’ perspectives and from the consumer groups’ perspectives. This first-of-its-kind event was attended by roughly 75 participants representing 25 organizations and succeeded in its goal of engaging stakeholders and fostering an atmosphere of open dialogue about utility billing practices.
The National Regulatory Research Institute (NRRI), who assisted the Commission by moderating the day-long event, completed a thorough report on the Symposium. Click the link below to read it.
The NRRI also independently conducted a study of utility billing rules and practices and related customer communications in each state. You can find that report on the NRRI's website.