ISDH: Comprehensive Care Facility (Nursing Homes) Licensing and Certification Program

ISDH Home > Long Term Care > Comprehensive Care Facility (Nursing Homes) Licensing and Certification Program Comprehensive Care Facility (Nursing Homes) Licensing and Certification Program

Program Overview

The Comprehensive Care Facility Licensing and Certification Program enforces the rules and regulations for long term care facilities. The Program staff conducts health and life safety code surveys and investigates complaints in order to assess the compliance of the facilities with the rules and regulations.

Announcements / Current News

Contact the Program

Indiana State Department of Health
Division of Long Term Care
2 North Meridian Street, 4B
Indianapolis, IN 46204
(317) 233-7442 (Long Term Care Receptionist)
(317) 233-1325 (ISDH Main Switchboard)
Map

Division Director
Kim Rhoades
krhoades@isdh.in.gov
(317) 233-7289
(317) 233-9691 [Administrative Assistant]
(317) 233-7322 [Fax]

Program Director, LTC Licensing and Enforcement Program
Miriam Buffington
mbuffington@isdh.in.gov
(317) 233-7613
(317) 234-3069 [Administrative Assistant]
(317) 233-7322 [Fax]

Report a Complaint, Incident or Crime to the ISDH

Report a complaint regarding a health care facility

Any individual may submit a complaint to the ISDH about care provided at any licensed or certified Indiana health care facility or entity. The ISDH investigates all complaints. The above link is to a page that provides information about the complaint process and how to report a complaint. A Complaint report form is provided for individuals to assist in the reporting of care issues.

Report an incident regarding a health care facility

State or federal regulations require health facilities or entities to report certain types of “incidents” to the ISDH. The above link is to a page that provides information about the incident reporting process and how a health care facility or entity reports incidents. An Incident report form is provided for health care facilities to report incidents to the ISDH.

Report a reasonable suspicion of a crime against a long term care resident

Federal law requires “covered individuals” to report a reasonable suspicion of a crime against a long term care resident to the ISDH and a local law enforcement entity. Covered individuals include an owner, operator, employee, manager, agent, or contractor of the facility. The included facilities include a nursing home, hospice, or intermediate care facility for individuals with intellectual disabilities (ICF-IID). The above link is to a page that provides information for long term care providers about the crime reporting requirements and how to report a reasonable suspicion of a crime against a resident. A Reporting a crime form is provided for individuals to report suspected crimes to the ISDH.

Consumer Information

Laws and Regulations

Federal Laws and Regulations

42 CFR 483 (Long Term Care Facilities)

Code of Federal Regulations (CFR) Homepage

State Operations Manual Appendix P (Survey Protocols)

State Operations Manual Appendix PP (Guidance to Surveyors)

State Operations Manual Appendix Q (Guidelines for Determining Immediate Jeopardy)

State Laws and Rules

Indiana Code 16-28; Licensure of Health Facilities

410 IAC 7-24; Retail Food Establishment Sanitation Requirements

410 IAC 16.2; Licensure of Health Facilities Rules

412 IAC 1; Emergency Relocation of Residents

412 IAC 2; Qualified Medication Aides

Indiana Law and Rules Homepage

Indiana Register

Limited Criminal History Search

Links

Long Term Care Consumer Organizations

Indiana Association of Area Agencies on Aging
4755 Kingsway Drive
Indianapolis, Indiana 46205
(317) 254-5465
http://www.iaaaa.org/

United Senior Action
P.O. Box 2922
Indianapolis, IN 46206
(317) 634-0872
http://www.usaindiana.org/

Alzheimer's Association Greater Indiana
50 East 91st Street, Suite 100
Indianapolis, IN 46240
(800) 272-3900
http://www.alz.org/indiana/

National Citizens Coalition for Nursing Home Reform
1424 16th Street NW, Suite 202
Washington, D.C. 20036
(202) 332-2275
http://www.nccnhr.org/

AARP Indiana State Office
One North Capitol Avenue, Suite 1275
Indianapolis, Indiana 46204
(866) 448-3618
http://www.aarp.org/in

Long Term Care Provider Associations

Hoosier Owners and Providers for the Elderly (HOPE)

Indiana Health Care Association (IHCA)

Indiana Assisted Living Association

Indiana Hospice and Palliative Care Association (IHPCA)

Leading Age Indiana

Ombudman and Resident Protection Agencies

Long Term Care Ombudsman
P.O. Box 7083
Indiana Government Center South
Indianapolis, Indiana 46207-7083
(317) 232-7134
(800) 622-4484
http://www.in.gov/fssa/da/3474.htm

Indiana Protection and Advocacy Services
4701 North Keystone Avenue, Suite 222
Indianapolis, Indiana 46205
(317) 722-5555
(800) 622-4845
http://www.state.in.us/ipas

Professional Organizations

American Health Information Management Association

Association of Professionals in Infection Control and Epidemiology

Indiana Chapter of the American Physical Therapy Association

Indiana Medical Directors Association

Indiana Speech Language Hearing Association

Indiana State Medical Association

Indiana State Nurses Association

National Patient Safety Foundation

Quality Improvement Organizations

Health Care Excel (HCE)

The Centers for Medicare & Medicaid Services (CMS) contracts with one Quality Improvement Organization in each state, as well as the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. Health Care Excel is the Medicare Quality Improvement Organization (QIO) for Indiana. Quality Improvement Organizations are staffed by health care professionals who are trained to review medical care and assist beneficiaries with quality of care concerns and implement clinical processes to improve care.

State Government

Attorney General
402 West Washington Street, 5th Floor
Indiana Government Center South
Indianapolis, Indiana 46204
(317) 232-6201
http://www.state.in.us/attorneygeneral

Secretary of State
200 West Washington Street, Rm. 201
State House
Indianapolis, Indiana 46204
(317) 232-6532
http://www.state.in.us/sos

Indiana Family and Social Services Administration