Click here if you are having trouble viewing this e-mail. UpdateGovernor Mitch Daniels

January 2008

January Is Last Month For Summary Metrics

January will be the last month provides Summary analytics to our customers. The old system, which requires several hours of hand calculation, has been replaced with the more robust industry leader, WebTrends. Questions and access requests to WebTrends should be submitted to Program staff at

File 2007 Income-Tax Returns for Free

The Department of Revenue launched an enhanced version of I-File on January 1, 2008 – and already more than 5,000 taxpayers have filed their taxes using the state’s fast, friendly and free online tool. After releasing a newly revamped I-File program in 2006, DOR relied on user feedback from more than 2,500 taxpayers to make continued enhancements, including improved navigation, updated help links, heightened security and payment verification.

To begin filing your taxes online for free, please visit

INShape Site Welcomes New Members

INShape Indiana, the Governor's program to support nutritious and fit living, launched its redesigned site on December 31, 2007, just in time to welcome Hoosiers ready to get INShape in 2008. Since then, INShape has welcomed more than 11,000 new members, an increase of nearly 18 percent!

"We are very pleased with the new site," said the director of the Governor's Council for Physical Fitness & Sports, Jamie Delaney. "And what better way to inspire people to get INShape than a welcoming, vibrant new site!" Introduces Two New Agency Services

The Program will begin implementation of two new services during first quarter 2008. The gradual rollout of GovDelivery, a digital subscription management solution, will begin with the Governor's and Lt. Governor's sites in early February. Browsealoud, a screen-reading and translation software, will be implemented by staff over the course of 2008 first and second quarters.

To learn more about the services provides, please visit the Program section of the IOT Web site. Staff Changes & Additions

The Program staff would like to say a special "Thank you" to Chris Cotterill, who recently accepted the corporation counsel position under Indianapolis' new mayor.

After Cotterill's resignation, Brian Arrowood, IOT's director of delivery services, assumed responsibility for Robert Paglia,'s program manager, will continue to be responsible for driving initiatives, which include the successful migration of all remaining executive branch agencies to the content management system (CMS) and continued improvements and additions to the services provides to its customers. also welcomes a new director of technology, Kris Weiskittel, who started just before the new year. Weiskittel comes to with experience in the Indianapolis software industry where his roles varied from consulting and management to software development and technical support. Paglia and Weiskittel are already working to provide even more innovative, self-service solutions to customers. Web Analytics for 2007 Fourth Quarter

Analytics on Visits, Visitors, Pages, & More Most Visited
Visits / Average Per Day 10,443,468 / 113,515 1.Hoosier Lottery2,971,447
Average / Median Visit Duration00:06:33 / 00:01:56 "Top Level"1,804,371
Visitors / Avg. Visits per Visitor4,980,799 / 2.1 3.DWD1,144,756
Visitors Who Visited: Once / More than Once3,539,549 / 1,441,250 4.Judiciary434,989
Page: Views / Avg. per Day / Average per Visit36,680,397 / 398,699 / 3.51 5.SPD383,145
Most Active: Date / Day of Week / Hour of Day11/8/07 / Monday / 10-11am 6.General Assembly348,256
Least Active: Day of Week / Hour of Day Saturday / 3-4am 7.ISDH344,905
Top 2 Referring SitesDirect (60.97%); Google (11.16%) 8.BMV318,046
Top 2 PlatformsWin XP (82.13%); Windows Vista (7.51%) 9.SOS315,008
Top 2 Web BrowsersIE6 (49.29%); IE7 (39.27%); FireFox (8.07%) 10.PLA311,545 Performance Metrics

Service Level Description Service Level Requirement2007 Q12007 Q22007 Q3 2007 Q4
On Time Delivery of Projects 100-90%89 - 80%< 80% 100% 100% 100% 100% Uptime >=99.95%99.94 – 95%<94.9% 99.9% 99.99% 100% 100%
Production Response Time 100-90%89 - 80%< 80% 97% 68% 96.2% 100%
Content Changes w/in 3 Days 100-90%89 - 80%< 80% 91.68% 65% 92.6% 92.34%
Web Address Changes w/in 3 Days 100-90%89 - 80%< 80% 94.3% 94.3% 89.76% 80.6%
Customer Satisfaction: Tickets 100-90%89 - 80%< 80% 96% 85.3% 93% 95.83%
Customer Satisfaction: Projects 100-90%89 - 80%< 80% 100% 100% N/A 100%
Disaster Recovery (Restoration of Content) <= 48 hours49 to 72 hours> 72 hours N/A N/A N/A N/A - The place for all of your requests, statistics, and more...

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