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IN.gov UpdateGovernor Mitch Daniels

November 2007

State of IN.gov: 12/4 @ 1:30pm in Auditorium

On Tuesday, December 4, 2007, in the IGCS Auditorium from 1:30 to 2:30pm, Director of IN.gov Chris W. Cotterill and IN.gov Program Manager Robert Paglia will present the State of IN.gov. This is an OPEN meeting intended for agency heads and deputies, public information officers, Web designers and developers, and information technology personnel.

Cotterill and Paglia will provide an update on the IN.gov Program’s two 2007 priorities: (1) making IN.gov more reliable and secure and (2) the IN.gov Redesign Initiative. They will also address IN.gov’s 2008 Action Plan, which includes:

  • the redesign of online services when the content redesign is complete;
  • assessing and certifying the security of all state Internet-facing applications;
  • a customer needs analysis and our continual improvement planning;
  • my.IN.gov: our “single sign on” effort; and,
  • the IN.gov grant process for FY2009 agency ideas for new online services.

Redesign Continues at Breakneck Speed

Since the last Update, these sites have been redesigned and launched; AOS, BMV, DWD, FSSA, IBTR, IFA, ILEA, INDOT, IPAS, and TOS.

We will close out the year with migrations of the following sites: DCS, DOL, DNR, DVA, ICPR, IDEM (with Recycle and Wetlands), IHB, INShape, ISDH, ISL, IWM, ITPC, and NRC.

The IN.gov Program is currently planning with half of the Group III agencies to get a head start on the new year. The director of IN.gov is also meeting with Group IV agencies before year end to ensure the Redesign is completed by mid-2008 as planned. (A regularly updated schedule is available here.)

Auditor & Treasurer of State Join Redesign!

The Redesign Initiative is initially focused on the state agencies under the authority of the Governor. Yet, the offices of Auditor of State Tim Berry and Treasurer of State Richard Mourdock so welcomed the redesign that the IN.gov Program worked overtime to migrate these sites into the new design and Web CMS. We are especially proud to support these elected officials and look forward to working with the Legislature, Judiciary, and the other state elected officials next year.

Improvements to Online Services Continue

Along with the laser focus on our two 2007 priorities—security and redesign—the IN.gov Program has continued to work closely with agencies to develop new and improve existing online services. Examples include:

  • BMV - Branch Reservation: Allows customers to schedule an appointment at a BMV branch in 30 minute increments per branch each business day. This is currently being piloted at six branches.
  • BMV - Social Security Online Validation: BMV customers can enter their personal information to verify their information with the Social Security Administration.
  • DNR - iPOS: Made various improvements to DNR system that streamlines the process of selling licenses, making it more convenient for sports enthusiasts to obtain licensing from any of the 500+ authorized DNR agents in Indiana.
  • FSSA - ICOPE: Added functionality to verify patient enrollment and treatment status for the FSSA Division of Mental Health & Addiction certified Opioid Treatment Programs, commonly referred to as methadone clinics.

IN.gov Web Analytics for 8/1/07 to 10/31/07

Analytics on Visits, Visitors, Pages, & More Most Visited
#AgencyVisits
Visits / Average Per Day8,348,582 / 90,745 1.IN.gov “Top Level”1,616,685
Average / Median Visit Duration00:06:45 / 00:01:54 2.DWD1,108,954
Visitors / Avg. Visits per Visitor4,235,352 / 1.97 3.Hoosier Lottery1,013,847
Visitors Who Visited: Once / More than Once3,107,939 / 1,127,413 4.Judiciary453,244
Page: Views / Avg. per Day / Average per Visit31,551,505 / 342,951 / 3.78 5.SPD387,985
Most Active: Date / Day of Week / Hour of Day10-11-07 / Tuesday / 10-11am 6.ISDH375,645
Least Active: Date / Day of Week / Hour of Day9/1/07 / Saturday / 3-4am 7.PLA371,976
Top 2 Referring SitesDirect (54.54%); Google (13.85%) 8.General Assembly361,290
Top 2 PlatformsWin XP (83.02%); Windows Vista (5.64%) 9.SOS306,632
Top 2 Web BrowsersIE6 (54.63%); IE7 (34.17%); FireFox (7.72%) 10.DNR302,164

IN.gov Performance Metrics

Service Level Description Service Level Requirement2006 Q42007 Q12007 Q22007 Q3
AcceptableMarginalUnsatisfactory
On Time Delivery of Projects 100-90%89 - 80%< 80% 100% 100% 100% 100%
IN.gov Uptime >=99.95%99.94 – 95%<94.9% 99.99% 99.9% 99.99% 100%
Production Response Time 100-90%89 - 80%< 80% 100% 97% 68% 96.2%
Content Changes w/in 3 Days 100-90%89 - 80%< 80% 93.63% 91.68% 65% 92.6%
Web Address Changes w/in 3 Days 100-90%89 - 80%< 80% 100% 94.3% 94.3% 89.76%
Customer Satisfaction: Tickets 100-90%89 - 80%< 80% - 96% 85.3% 93%
Customer Satisfaction: Projects 100-90%89 - 80%< 80% - 100% 100% N/A
Disaster Recovery (Restoration of Content) <= 48 hours49 to 72 hours> 72 hours N/A N/A N/A N/A

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