Indiana Office of Technology
IOT Billing
The Indiana Office of Technology (IOT) collects billing data from several resources. All billing information is due to IOT’s Billing Team by the end of business on the 23rd of each month. The billing team processes the data and runs preliminary reports to confirm that there are no large discrepancies in the amount that is billed at a product code level.
Once IOT’s Billing Manager reviews and approves the preliminary billing reports, the Billing Team proceeds with the billing finalization process. The billing process takes two to five business days to complete. IOT’s primary goal is to have billing submitted to the Auditor of State for payment by the end of each month.
At the end of each fiscal year IOT reviews their financial reports to determine if any of the product code rates need to be adjusted (increased or decreased) for the new fiscal year. As a result agencies will notice that their July invoice will reflect those new rates.
IOT’s July 2013 Invoice will be the first invoice processed from the Pinnacle System. Prior to this all invoices were processed through the CIMS System. The new Pinnacle System allows IOT to bill agencies using the PeopleSoft Accounting Chartfields.
Assistance with Billing Accounts and Questions
For all Billing inquires such as:
- IOT Invoice
- Pinnacle Account Set-up
- Pinnacle Reports
- Pinnacle System Issues and Performance
- Pinnacle Training
Open a ticket with IOT Customer Service using the Helpdesk Assistant, or call (317) 234-4357 (Local) or (800) 382-1095 (Remote). Your ticket will be assigned to the IOT Billing Team.
Billing Links, Forms & Documents
- Pinnacle System - View your current IOT invoice and reports. The first invoice published is July 2013.
- NOTE: There is test billing data in Pinnacle for May and June 2013; therefore, this information does not reflect “real” billing information and should not be viewed as such.
- CIMS System - View your Invoice details prior to July 2013. Agencies can review their CIMS billing information for up to one year through June 2014.
- Published Invoices – View your Invoices prior to July 2013. Pinnacle Invoices will not be published on the IOT SharePoint site.
- Pinnacle User Access Form
- Pinnacle Training Documents:
- Customer Invoice 101
- Customer Product Code Summary 101
- Customer Product Code Detail 101
- Customer Fund Detail 101
- Customer Fund Summary 101
- Customer Mainframe Usage 101
- Customer Services 101
- Glossary 101
- Long Distance Detail
- Navigation Guidelines 101
Billing Policies
Frequently Asked Questions
- Contact IOT Customer Service.
- Submit an IOT Customer Service Ticket.
- Reset my GMIS password.
- Read the Information Resources Use Agreement (IRUA).
- Receive the IN.gov Update.
- Contractors and executive branch lobbyists sign up for Ethics Training
- Access my agency's invoice.
- Sign up for IT Training.
- Sign up for PC Training.
- Suggest an improvement for state IT.
