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In 2006, a Center of Excellence (COE) was created within the Professional Licensing Agency (PLA). That COE saved an estimated $250,000 and 150,00+ renewals just last year. This year, IOT hopes to renew more than 200,000 licenses online and convert more licensing systems to the PLA COE. For more information about the PLA COE, please contact the projects office via the IOT contact form.