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The State Online Knowledgebase (FAQs) has been hosted on the state website since 2006 and are posted on every agency website in the right navigation under online services. The FAQs are managed by the IN.gov Program, a division of the Office of Technology, and the State Information Center, a division of the Department of Administration. To date, 94 agencies or commissions have entered 1,992 FAQs.
FAQs views continue to increase. From FY 11/12 to FY 12/13, the views have increased 30% while the number of FAQs have remained virtually the same.
A new feature called Assisted Guides, allows website visitors to interact with FAQs and get better direction by leading them through an interactive FAQ.