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INDOT Technology Helpdesk

Your first and only stop for all IT and Communications Technology Support.
 Please read the four scenarios below and select the one that best describes your request. Follow the simple steps in the scenario and support will be quickly on its way to getting you back working as soon as possible.

How To Business____________________

Scenario 1 - Need "How To" Assistance, Instruction or Training
If it is not a technical problem but instead a question on how to use the application:
- Contact the Application Business owner from this list.

Scenario 2 - Needing to Request Additional Functionality in an Application
If you are not able to complete work efficiently due to missing functionality, missing pick list values etc...
- Contact the Application Business owner from this list.

Technical Support____________________

Scenario 3 - Unable to Connect or Access an Application/System
If you are having connection problems, Citrix issues, login/password issues:
- Contact the IOT Helpdesk as described on this link:

Scenario 4 - Application or System error message appears
If you are in an application and receiving error messages, crashes, locks up or the system is not responding in the expected fashion:
- Contact the IOT Helpdesk as described on this link:

 

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