The Indiana Department of Insurance office is located at 311 West Washington Street, Suite 300, Indianapolis, IN, 46204. The main telephone number is (317) 232-2385.
Administration
| Commissioner: Stephen W. Robertson |
317-232-3520 |
| Executive Assistant: Dawn Bopp |
317-232-3520 |
| Administrative Assistant: Vacant |
317-232-2387 |
| Personnel: Katie Dailey |
317-232-2594 |
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Bail Bond Division
| Attorney: Robert Hummel |
317-232-5063 |
| Senior Bail Bond Auditor: Lynda Gable |
317-234-2101 |
| Administrative Assistant: Linda Reynolds |
317-232-5249 |
- License Bail Bond Agents and Recovery Agents
- Determine compliance with Indiana Law and adherence to proper procedures
- Assist Courts in collecting forteitures
- Investigate and prosecute violations of Indiana Bail Law
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Company Compliance Division: Rate and Form Filing Reviews
| Chief Deputy Commissioner: Logan P. Harrison |
317-234-7993 |
| Director of Health Insurance Reform: Erin Mathies |
317-234-7732 |
| Administrative Assistant: Vacant |
317-234-7993 |
Property/Casualty Product Lines
| Deputy Commissioner: Kate Kixmiller |
317-232-3495 |
| Personal Lines Analyst: Rick Lash |
317-232-3496 |
| Commercial Lines Analyst: Bob Reeder |
317-232-2424 |
| Commercial Lines Analyst: Thomas Faust |
317-232-5859 |
| P&C Actuary: Kathryn Koch |
317-234-6622 |
Accident/Health Product Lines
| Deputy Commissioner: Erin Mathies |
317-234-7732 |
| Administrative Assistant: Vacant |
317-233-9607 |
| Policy Analyst: Kim Brown |
317-232-2398 |
| Policy Analyst: Bobbi Henn |
317-232-5693 |
| Policy Analyst: Paul Hyslop |
317-232-2421 |
| Policy Analyst: Carol Heneisen |
317-234-7993 |
| A&H Actuary: Karl Knable |
317-232-2416 |
Life/Annuity Product Lines
| Policy Analyst: Dr. Mihir Nag |
317-232-2420 |
The Company Compliance Division is responsible for:
- Rate and form filings review for all product lines of insurance to be sold in Indiana. They are examined for compliance with Indiana laws and regulations. Rates and form are filed either through the SERFF electronic filing format or via paper forms.
- Maintaining records of policy forms approved for use in Indiana and making those records available to the public.
- Answering questions related to policy forms, rates, filing procedures, definitions, etc.
- Billing insurance companies and third party filers for associated filing fees, quarterly.
- Conducting annual Compliance Seminars to allow a public forum for discussion of IDOI review practices and 317-procedures.
- Serving as a resource for legislators on any insurance related issues or questions.
- Serving as a resource for Consumer Protection Consultants with consumer complaints.
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Consumer Services Division
| Chief Deputy Commissioner: Bettye Foy |
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| Administrative Assistant: Tracy Perry |
317-232-2426 |
| Senior Claim Consultant: Phil Holleman |
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| Senior Claim Consultant: Terry Bower |
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| Consumer Consultant: Linda Hancock |
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| Consumer Consultant: Dawn Parry |
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| Consumer Consultant: Lana Richter |
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| Consumer Consultant: Matthew S. Rough |
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| Consumer Complaint Clerk: |
317-232-2395 |
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The Consumer Services Division is responsible for:
- Analyzing and processing consumer complaints
- Responding to telephone inquiries from the general public regarding insurance matters
- Conducting face-to-face meetings with consumers and insurance companies to address problems and trends
- Assisting the general public and other Department of Insurance divisions with research of insurance problems.
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Enforcement Division
| Deputy General Counsel: Debra Webb |
317-232-2404 |
| Supervising Investigator: Dave Rose |
317-232-7138 |
| Investigator: Ronda Ankney |
317-232-0687 |
| Investigator: David Cuthbert |
317-233-9432 |
| Investigator: Mike Herndon |
317-234-5883 |
| Junior Investigator: Kim Green |
317-234-8687 |
The Enforcement Division is responsible for:
- Enforcing insurance laws and regulations on behalf of insurance consumers, companies and the public;
- Investigating and prosecuting insurance companies, agents, and bail and recovery agents in administrative hearings
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Financial Services
| Chief Finanacial Examiner: Cynthia Donovan |
317-232-2390 |
| Adminstrative Assistant: Michelle Granat |
317-232-2390 |
| Manager of Internal Analysis: Julia Conrad |
317-232-1992 |
| Life & Health Supervisor: Amanda Denton |
317-232-1369 |
| Senior Life Auditor: Janeen Rhoades |
317-232-5298 |
| Senior Life Auditor: Angelica Zepeda |
317-232-2392 |
| P&C Supervisor: Pam Walters |
317-232-5331 |
| P&C Senior Auditor: Vacant |
317-233-9514 |
| P&C Senior Auditor: Dan Benefiel |
317-232-5246 |
| P&C Junior Auditor: Matthew Kruithoff |
317-234-6037 |
| P&C Junior Auditor: Vacant |
317-232-0685 |
| Field Examiner: Bill Newton |
317-232-2390 |
The Financial Services Division is responsible for:
- Reviewing various transactions which require the prior approval of the Department, including but not limited to mergers, acquisitions, other affiliated transactions, and dividends;
- Monitoring the financial condition of domestic companies through analysis of periodic financial data, including but not limited to annual and quarterly financial statements;
- Conducting periodic on-site financial examinations to monitor the financial condition of domestic insurance companies.
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Financial Services Operations
| Financial Services Operations Supervisor: Annette Gunter |
317-232-2428 |
| Administrative Assistant: Michelle Granat |
317-232-2390 |
- Process and renew applications for preferred provider organizations, PEOs and risk purchasing groups.
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| Company Licensing: Coral Shelley |
317-232-1994 |
- Processes company applications for licensure to conduct business in Indiana, which includes insurance companies, health maintenance organizations, insurance administrators, managing general agents, reinsurance intermediaries and school pooling.
- Renews applications for insurance administrators, managing general agents and reinsurance intermediaries
- Registers MEWAs
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| Administrative Assistant: Kathy Mathis |
317-232-1991 |
| Deposits/Certifications: Darcy Shawver |
317-232-2383 |
| Company Records: Michelle Clark |
317-232-5692 |
- Maintains a listing of all insurance companies licensed in Indiana
- Maintains the public files of licensed insurance companies, which include annual statements, quarterly statements, audited financial statements, examination reports and corporate files
- Maintains statutory deposits of insurance companies for policy-holder protection
- Monitors insurance company compliance with Indiana Insurance Investment Statutes
- Maintains fidelity bonds posted with the Department of Insurance by insurance companies
| Premium Tax & Retaliatory Fees: Debra Graves |
317-232-1993 |
- Collects and audits premium tax filings for all licensed companies
- Collects and audits annual renewal and retaliatory fee filings for all licensed companies
| Surplus Lines: Vacant |
317-233-9998 |
- Issues and renews resident and non-resident surplus lines producer and agency licenses;
- Maintains the surplus lines producer and agency information
- Collects and audits surplus lines premium tax filings
| Political Subdivision Risk Management Fund: Kathy Mathis |
317-232-1991 |
- Oversees the Indiana Political Subdivision Risk Management Fund and supports the Commission that oversees the fund
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Legal Services
| General Counsel: Tina Korty |
317-232-2417 |
| Paralegal: Brandi Tracey |
317-232-0143 |
| Senior Litigation Counsel: Wade Fulford |
317-234-6064 |
| Attorney: Meggan Brumbaugh |
317-232-2403 |
| Attorney: Debra Webb |
317-232-2404 |
| Attorney: Holly Williams |
317-232-5312 |
| Attorney: Bryan Shade |
317-234-6476 |
The Legal Services Division is responsible for:
- Advising the Commissioner and Department staff on legal issues;
- Evaluating and defending medical malpractice claims brought to the Indiana Patient's Compensation Fund;
- Promulgation of administrative rules
- Providing legal assistance to divisions within the Department.
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Long Term Care Insurance and Indiana Partnership Program
- Serves as a resource for LTC agents, companies writing LTC, and consumers with questions related to LTC issues.
- Reviews long term care and long term care partnership form filings for compliance with Indiana laws and regulations.
- Participates in national discussions for new partnership state plans and existing ones.
- Administration and Registration for Review Agents and Discount Medical Program Organizations
Processes new and renewal applications for: Discount Medical Program Organizations; Independent Review Organizations; Medical Claims Review Agents and/or Medical Claims Review Consultants; and Utilization Review Agents. Maintains current listing of those entities and individuals on the IDOI website.
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Market Regulation
| Market Regulation & Collaborative Actions Designee: Debra Webb |
317-232-2410 |
| Market Regulation: Bryan Shade |
317-234-6476 |
| Administrative Assistant: Vacant |
317-233-4243 |
- Examining the market conduct activities and practices of insurance companies
- Analyzing the market data of companies
- Managing multi-state examinations and collaborative actions
- Issuing licenses for Viatical Settlement Providers
- Registration of brokers for viatical transactions
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Medical Malpractice
| Manager: Nancy Wilkins |
317-232-2401 |
| Administrative Assistant/Certificate Inquiries: Leondra Badgley |
317-232-2402 |
| Medical Review Panels: Regina Riley |
317-232-5430 |
| Proposed and Amended Complaints: Carol Sullivan |
317-232-5065 |
- Serves as administrator of the Indiana Patient's Compensation Fund, which includes the following tasks:
- Processes surcharge payments and certificates of insurance submitted by insurance carriers and/or authorized representatives to qualify health care providers under the Indiana Medical Malpractice Act.
- Receives and processes alleged malpractice complaints against health care providers.
- Receives qualification requests for determination of health care providers.
- Serves as a file repository for all documents filed in regards to alleged malpractice claims, such as appearances, dismissals, requests for formation of medical review panel, panel chairman and members, etc.
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Office Operations
| CFO: Barb Lohman |
317-232-2405 |
| Accounts Payable: Heather Walters |
317-232-4998 |
| Filing Fee Auditor: Alonza Taylor |
317-234-5473 |
| Accounts Receivable: Sherry Barnes |
317-232-5857 |
| Stockroom: Charles Johnson |
317-232-4999 |
| Project Manager: Kyle Hizer |
317-232-5054 |
| Receptionist: Aigner Lacy |
317-232-2385 |
The Office Operations Division is responsible for:
- Personnel, payroll, budget preparation;
- Accounts payable, accounts receivable;
- Supply and equipment procurement, equipment maintenance;
- Coordinating training, maintaining fixed assets;
- Managing and coordinating the mailroom and reception area.
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Producer and Agency Licensing
| Deputy Commissioner: Chet Pietras |
317-234-1138 |
| Initial Non-Resident Licensing/Admin Assistant: Beth Miller |
317-232-2411 |
| Administrative Assistant: Tina Cain |
317-232-0688 |
| Duplicate License/Address Changes: Carolyn Farmer |
317-232-2413 |
| New Resident Licensing: Calla Dain |
317-232-2412 |
| Renewals/Public Adjusters: Megan Canfield |
317-232-5265 |
| CE Coordinator: Dikitra Jefferson |
317-232-5858 |
| Navigator Director: Matt Tapp |
317-232-2414 |
The Producer and Agency Licensing Division is responsible for:
- Issuing resident and non-resident producer and agency licenses;
- Invoicing and receiving license fees and license renewal fees:
- Approving and tracking pre-licensing and continuing education courses;
- Conducting producer customer service activities, in person, in writing, and by telephone;
- Maintaining the producer and agency database.
- Issuing producer certification/clearance letters.
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State Health Insurance Assistance Program (SHIP)
| Director: Cheryl St. Clair |
1-800-452-4800, Ext. 222 |
| Administrative Assistant/Counselor: Shirley Jones |
1-800-452-4800, Ext. 223 |
| State Trainer: Larry Duane Miller |
1-800-452-4800, Ext. 224 |
The State Health Insurance Assistance Program (SHIP) is responsible for:
- Answering questions about Medicare, Medicare supplement insurance, Medicare Managed Care, Medicaid, long term care insurance, and the Indiana Long Term Care Program;
- Providing educational materials and tools to assess senior health insurance needs, including current listings of insurance companies approved to sell Medicare and Long Term Care policies in Indiana;
- Educating seniors about the Medicare claims filing process, understanding and organizing Medicare paperwork, and the rights of a Medicare beneficiary or health insurance policyholder;
- Assisting with the Department's review of Medicare supplement and long term care insurance policies;
- Arranging for speakers to address senior and pre-retiree groups and referring seniors to other appropriate agencies relevant to their needs
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Title Division
| Director: Fred Medley |
317-234-5155 |
| Senior Examiner: Nicole Lotter |
317-234-8280 |
| Investigator: John Logsdon |
317-234-5152 |
| Administrative Assistant: Barb Young |
317-234-5153 |
| Project Manager - RREAL IN Database: Randall Evans |
317-234-5881 |
- Oversees and administers title insurance companies and agents
- Investigates reports of misconduct in title processes
- Refers violations to the Enforcement Division for administrative action
