Contact Us
The Indiana Department of Insurance is located at 311 West Washington Street, Suite 300, Indianapolis, IN, 46204. The main phone number is (317) 232-2385.
- Administration
- Bail Bond Division
- Company Compliance Division
- Consumer Services Division
- Enforcement Division
- Financial Services Division
- Financial Services Operations
- Legal Services
- Long Term Care
- Market Regulation
- Medical Malpractice
- Office Operations Division
- Producer and Agency Licensing
- State Health Insurance Assistance Program
- Title Division
Administration
Commissioner: Carol Cutter 317-232-3520 Administrative Assistant: Nancy Wilkins 317-232-3520 Chief Deputy Commissioner: John Kissling 317-232-2406 Administrative Assistant: Dawn Bopp 317-232-2387 Personnel: Nancy Tunget 317-232-2594 Bail Bond Division
Attorney: Robert Hummel 317-232-5063 Senior Bail Bond Auditor: Lynda Gable 317-234-2101 Secretary: Linda Reynolds 317-232-5249
- Assists in the oversight of the Bail Bond Dedicated Fund
- Licenses bail bond and recovery agents
- Reviews bail form filings from insurance companies
Company Compliance Division: Rate and Form Filing Reviews
Chief Deputy Commissioner: Robyn Crosson 317-234-6293 Property/Casualty Product Lines
Deputy Commissioner: Kate Kixmiller 317-232-3495 Personal and Commercial Lines Analyst: Loretta Newell 317-232-3496 Commercial Lines Analyst: Bob Reeder 317-232-2424 Property and Casualty Rates: Andrew Howard 317-234-6622 Clerical/Secretarial Assistant: Betty White 317-232-5696 Accident/Health Product Lines
Deputy Commissioner: Anita Strauss 317-232-5695 Administrative Assistant: Karen Kennedy 317-233-9607 Policy Analyst: Kim Brown 317-232-2398 Policy Analyst: Bobbi Henn 317-232-5693 Policy Analyst: Paul Hyslop 317-232-2421 Life/Annuity Product Lines
Policy Analyst: Dr. Mihir Nag 317-232-2420 The Company Compliance Division is responsible for:
- Rate and form filings review for all product lines of insurance to be sold in Indiana. They are examined for compliance with Indiana laws and regulations. Rates and form are filed either through the SERFF electronic filing format or via paper forms.
- Maintaining records of policy forms approved for use in Indiana and making those records available to the public.
- Answering questions related to policy forms, rates, filing procedures, definitions, etc.
- Billing insurance companies and third party filers for associated filing fees, quarterly.
- Conducting annual Compliance Seminars to allow a public forum for discussion of IDOI review practices and procedures.
- Serving as a resource for legislators on any insurance related issues or questions.
- Serving as a resource for Consumer Protection Consultants with consumer complaints.
Consumer Services Division
Chief Deputy Commissioner: Bettye Foy 317-232-1990 Administrative Assistant: 317-233-4243 Administrative Assistant: Coral Shelley 317-232-2426 Senior Claim Consultant: Phil Holleman 317-234-5885 Senior Claim Consultant: Terry Bower 317-234-5884 Consumer Consultant: Deanna Dodd 317-232-2427 Consumer Consultant: Dawn Parry 317-232-2396 Consumer Consultant: Lana Richter 317-232-2425 Consumer Consultant: Cindy Tompkins 317-233-9433 Consumer Complaint Clerk: Tina Cain 317-232-2395 Consumer Complaint Clerk: Heather Abbott 317-232-2426
The Consumer Services Division is responsible for:
- Analyzing and processing consumer complaints
- Responding to telephone inquiries from the general public regarding insurance matters
- Conducting face-to-face meetings with consumers and insurance companies to address problems and trends
- Assisting the general public and other Department of Insurance divisions with research of insurance problems.
Enforcement Division
Deputy Commissioner: Nikolas Mann, Attorney 317-233-9431 Secretary: Jessica Roberts 317-234-5888 Attorney: Laura Levenhagen 317-233-2422 Investigator: Ronda Ankney 317-232-0687 Investigator: David Cuthbert 317-233-9432 Investigator: Mike Herndon 317-234-5883 Investigator: Dave Rose 317-232-7138 The Enforcement Division is responsible for:
- Enforcing insurance laws and regulations on behalf of insurance consumers, companies and the public;
- Investigating and prosecuting insurance companies, agents, and bail and recovery agents in administrative hearings
Financial Services
Chief Examiner: Connie Ridinger 317-232-2390 Secretary: Sherry Barnes 317-232-2390 Manager of Internal Analysis: Julia Conrad 317-232-1992 Life & Health Supervisor: Amanda Denton 317-232-1369 Life Auditor: Janeen Rhoades 317-232-5298 Life Auditor: 317-232-2392 Senior Life Auditor: Chris Fitzgerald 317-232-0685 P&C Supervisor: Pam Walters 317-232-5331 P&C Senior Auditor: John Halloran 317-233-9514 P&C Senior Auditor: Dan Benefiel 317-232-5246 P&C Senior Auditor: 317-234-6037 P&C Junior Auditor: Angelica Zepeda 317-232-5250 Field Examiner: Bill Newton 317-232-2390
The Financial Services Division is responsible for:
- Reviewing various transactions which require the prior approval of the Department, including but not limited to mergers, acquisitions, other affiliated transactions, and dividends;
- Monitoring the financial condition of domestic companies through analysis of periodic financial data, including but not limited to annual and quarterly financial statements;
- Conducting periodic on-site financial examinations to monitor the financial condition of domestic insurance companies.
Financial Services Operations
Deputy Commissioner: Cynthia D. Donovan 317-232-2390 Secretary: 317-232-0686
- Process and renew applications for preferred provider organizations and risk purchasing groups.
Company Licensing: Carrie Colborn 317-232-1994
- Processes company applications for licensure to conduct business in Indiana, which includes insurance companies, health maintenance organizations, insurance administrators, managing general agents, and reinsurance intermediaries.
- Renews applications for insurance administrators, managing general agents and reinsurance intermediaries
- Registers MEWAs and PEOs
2nd Floor Reception Desk: 317-232-3437 Administrative Assistant: Kathy Mathis 317-232-1991 Deposits/Certifications: Darcy Shawver 317-232-2383 Company Records: Deanne Bullman 317-232-5692
- Maintains a listing of all insurance companies licensed in Indiana
- Maintains the public files of licensed insurance companies, which include annual statements, quarterly statements, audited financial statements, examination reports and corporate files
- Maintains statutory deposits of insurance companies for policy-holder protection
- Monitors insurance company compliance with Indiana Insurance Investment Statutes
- Maintains fidelity bonds posted with the Department of Insurance by insurance companies
Premium Tax & Retaliatory Fees: Debra Graves 317-232-1993
- Collects and audits premium tax filings for all licensed companies
- Collects and audits annual renewal and retaliatory fee filings for all licensed companies
Surplus Lines: Brenda Lear 317-233-9998
- Issues and renews resident and non-resident surplus lines producer and agency licenses;
- Maintains the surplus lines producer and agency information
- Collects and audits surplus lines premium tax filings
Political Subdivision Risk Management Fund: 317-232-0686
- Oversees the Indiana Political Subdivision Risk Management Fund and supports the Commission that oversees the fund
Legal Services
Chief Counsel: Doug Webber 317-232-2404 Secretary: Mandy Smith 317-232-0143 Attorney: Meggan Brumbaugh 317-232-2403 Attorney: Tina Korty 317-232-2417 Attorney: Ed Fujawa 317-232-5312 The Legal Services Division is responsible for:
- Advising the Commissioner and Department staff on legal issues;
- Evaluating and defending medical malpractice claims brought to the Indiana Patient's Compensation Fund;
- Promulgation of administrative rules
- Providing legal assistance to divisions within the Department.
Long Term Care Insurance and Indiana Partnership Program
Program Director and Long Term Care Policy Analyst: Rebecca Vaughan 317-232-2187 Program Assistant: Danielle Fuller 317-232-4391
- Serves as a resource for LTC agents, companies writing LTC, and consumers with questions related to LTC issues.
- Reviews long term care and long term care partnership form filings for compliance with Indiana laws and regulations.
- Participates in national discussions for new partnership state plans and existing ones.
- Administration and Registration for Review Agents and Discount Medical Program Organizations
- Review Agent Specialist: Danielle Fuller 317-232-4391
Processes new and renewal applications for: Discount Medical Program Organizations; Independent Review Organizations; Medical Claims Review Agents and/or Medical Claims Review Consultants; and Utilization Review Agents. Maintains current listing of those entities and individuals on the IDOI website.
Market Regulation
Market Regulation & Collaborative Actions Designee: Debra M. Webb, Attorney 317-232-2410 Market Regulation & Viatical Licensing: Lisa Harpenau, Examiner 317-234-5886
- Examining the market conduct activities and practices of insurance companies
- Analyzing the market data of companies
- Managing multi-state examinations and collaborative actions
- Issuing licenses for Viatical Settlement Providers
- Registration of brokers for viatical transactions
Medical Malpractice
Manager: Annette Gunter 317-232-2401 Deposits: Donna Thomas 317-232-5065 Deposits: Leondra Badgley 317-232-2402 Certificates: Regina Riley 317-232-5430 Review Panels: Stephanie Mosley 317-232-5253
- Serves as administrator of the Indiana Patient's Compensation Fund, which includes the following tasks:
- Processes surcharge payments and certificates of insurance submitted by insurance carriers and/or authorized representatives to qualify health care providers under the Indiana Medical Malpractice Act.
- Receives and processes alleged malpractice complaints against health care providers.
- Receives qualification requests for determination of health care providers.
- Serves as a file repository for all documents filed in regards to alleged malpractice claims, such as appearances, dismissals, requests for formation of medical review panel, panel chairman and members, etc.
Office Operations
Controller: Barb Lohman 317-232-2405 Accounts Payable: Heather Walters 317-232-4998 Filing Fee Auditor: Alonza Jones 317-234-5473 Accounts Receivable: Sherri Jennings 317-232-5857 Stockroom: Charles Johnson 317-232-4999 Project Manager: Kyle Hizer 317-232-5054 3rd Floor Receptionist: Fannie Merriweather 317-232-2385 The Office Operations Division is responsible for:
- Monitoring agency expenditures and revenues;
- Administering the agency's Local Area Network (LAN);
- Coordinating procurement, training and fixed assets;
- Coordinating the mailroom and reception area.
Producer and Agency Licensing
Deputy Commissioner: Chet Pietras 317-234-1138 Administrative Assistant: Joette Sullivan 317-232-2411 Duplicate License/Address Changes: Cindy Fair 317-232-2413 Resident Licensing: Pam Fox 317-232-2412 Non Resident Licensing: Beth Miller 317-232-0688 Continuing Education: 317-232-2414 Renewals/Public Adjusters: Megan Canfield 317-232-5265 CE Coordinator: Dikitra Jefferson 317-232-5858 The Producer and Agency Licensing Division is responsible for:
- Issuing resident and non-resident producer and agency licenses;
- Invoicing and receiving license fees and license renewal fees:
- Approving and tracking pre-licensing and continuing education courses;
- Conducting producer customer service activities, in person, in writing, and by telephone;
- Maintaining the producer and agency database.
- Issuing producer certification/clearance letters.
State Health Insurance Assistance Program (SHIP)
Director: Cheryl St. Clair 1-800-452-4800, Ext. 222 Administrative Assistant/Counselor: Shirley Jones 1-800-452-4800, Ext. 223 State Trainer: Larry Duane Miller 1-800-452-4800, Ext. 224 The State Health Insurance Assistance Program (SHIP) is responsible for:
- Answering questions about Medicare, Medicare supplement insurance, Medicare Managed Care, Medicaid, long term care insurance, and the Indiana Long Term Care Program;
- Providing educational materials and tools to assess senior health insurance needs, including current listings of insurance companies approved to sell Medicare and Long Term Care policies in Indiana;
- Educating seniors about the Medicare claims filing process, understanding and organizing Medicare paperwork, and the rights of a Medicare beneficiary or health insurance policyholder;
- Assisting with the Department's review of Medicare supplement and long term care insurance policies;
- Arranging for speakers to address senior and pre-retiree groups and referring seniors to other appropriate agencies relevant to their needs
Title Division
Deputy Commissioner: Steve Robertson 317-234-5154 Senior Examiner: Carrie Vavul 317-234-5155 Senior Examiner: Dave Morgan 317-234-5156 Investigator: John Logsdon 317-234-5152 Secretary: Barb Young 317-234-5153 Project Manager - RREAL IN Database: Randall Evans 317-234-5881
- Oversees and administers title insurance companies and agents
- Investigates reports of misconduct in title processes
- Refers violations to the Enforcement Division for administrative action
Top FAQs I Want To...
- File a complaint.
- Become an insurance producer.
- Check out a health care provider.
- Find a company's registered agent.
- See a list of licensed insurance companies.
- File a medical malpractice complaint.
- Learn about Medicare.
- Compare Medicare Supplement plans.
- See what enforcement actions IDOI has taken.
- Learn about COBRA coverage.
- Know my HIPAA rights.
- Form an insurance company.
- File financial information for my insurance company.
- Qualify under Indiana's Medical Malpractice Act.
- Find a bail bond company.
- Contact SHIP for information.
