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Indiana Department of Administration

IDOA > Procurement > Active Contracts and QPAs > Quantity Purchase Agreements > Interpretation Services > Face to Face Face to Face

Face to Face Interpretation Contract

The Face to Face Interpretation contract QPA # 11716, establishes hourly rates based on the language selected.  Note that this contract allows a minimum one hour rate if the services are not rendered and are not cancelled 24 hours in advance.  Please be certain that the language required is accurate and that all parties are present earlier than the scheduled session time. The arrival of the Interpreter begins the billable time. Educational materials to assist those interacting with Limited English Proficient persons are available through the Contractor (for example, cards to communicate that interpretative services are being provided at no cost to the person).  A guarantee of services is included in the contract. In the event that the services were not satisfactory, please contact the IDOA Vendor Manager.

Contractor shall provide services for the following languages:

American Sign Language, Amharic, Arabic, Bosnian, Burmese, Cantonese, Czech, Dutch, Farsi, French, German, Greek, Gujarati, Hebrew, Hindi, Italian, Japanese, Korean, Mandarin Chinese, Polish, Portuguese, Punjabi, Russian, Serbian, Slovak, Spanish, Turkish, Ukrainian, Urdu, Vietnamese.

To access services:

1-800-695-8772 or 317-566-8200 during regular business hours
317-775-2867 after business hours

Be prepared to answer the below questions when scheduling an on-site interpretation:

  1. What is your name and last name?
  2. Which agency are you calling from?
  3. What is the address and telephone number of the agency you are representing?
  4. What is your e-mail address?
  5. What is the language needed for the interpretation?
  6. What is the date of the interpretation?
  7. Is there a “Start time” or an “End time”?
  8. What is the location of the interpretation? (full address will be required)
  9. What is the nature of the assignment? (the more information, the better)
  10. Is there a contact phone number the interpreter is allowed to have should a problem raise during the interpretation?

To acquire educational tools to communicate with Limited English Proficient individuals in order to set an Interpretation session: 

Annamaria Proksch
Supervising Project Manager
Ph: 317.566.8200
Fax: 317.566.9465

Be prepared to answer these billing questions before an appointment is set. Contact your Agency Procurement Agents or Director to acquire this information before calling the Contractor for services.

  1. What Indiana County are you calling from?
  2. How would you prefer to be invoiced? (Regular mail (USPS) or E-mail).
  3. Are any additional billing instruction needed? If necessary, please provide a purchase order number, office or individual identification number, and a referral I.D number.