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The Face to Face Interpretation contract QPA # 11716, establishes hourly rates based on the language selected. Note that this contract allows a minimum one hour rate if the services are not rendered and are not cancelled 24 hours in advance. Please be certain that the language required is accurate and that all parties are present earlier than the scheduled session time. The arrival of the Interpreter begins the billable time. Educational materials to assist those interacting with Limited English Proficient persons are available through the Contractor (for example, cards to communicate that interpretative services are being provided at no cost to the person). A guarantee of services is included in the contract. In the event that the services were not satisfactory, please contact the IDOA Vendor Manager.
Contractor shall provide services for the following languages:
American Sign Language, Amharic, Arabic, Bosnian, Burmese, Cantonese, Czech, Dutch, Farsi, French, German, Greek, Gujarati, Hebrew, Hindi, Italian, Japanese, Korean, Mandarin Chinese, Polish, Portuguese, Punjabi, Russian, Serbian, Slovak, Spanish, Turkish, Ukrainian, Urdu, Vietnamese.
To access services:
1-800-695-8772 or 317-566-8200 during regular business hours
317-775-2867 after business hours
Be prepared to answer the below questions when scheduling an on-site interpretation:
To acquire educational tools to communicate with Limited English Proficient individuals in order to set an Interpretation session:
Supervising Project Manager
Be prepared to answer these billing questions before an appointment is set. Contact your Agency Procurement Agents or Director to acquire this information before calling the Contractor for services.