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IDEM > Reporting > Community Right to Know > CRTK: Tier II Reporting Options > CRTK: Frequently Asked Questions and Troubleshooting Guide CRTK: Frequently Asked Questions and Troubleshooting Guide

What can I do if I forget my password?

If you have forgotten your password, go to the RSP eAuthentication Login page. Select the "Forgot Your Password" option found in the eAuthentication Login box. Enter your Username and click the submit button. Once you do this, you will receive an e-mail from eservices at idem.IN.gov with a new password.

If you do not receive an e-mail immediately with the new password, you may have entered your e-mail address incorrectly or your e-mail program may have blocked or filtered the message to spam. If you have ruled out these possibilities, contact eServices for assistance by sending an e-mail to "eservices at idem.IN.gov". Never send your password.

How do I find my facility in the system?

Use minimal search criteria and a wild card character (*). For example, if your facility is named "Speedway" in Indianapolis, you could use the following criteria:

Facility: *speedway*
Municipality: Indianapolis

This will pull up all facilities in Indianapolis whose facility name contains "speedway." If there are more than 40 facilities that meet these criteria you will need to narrow further. Adding a portion of the address or more of the facility name will narrow the search.

My facility name and/or address is incorrect in the database; how do I correct it?

If you need to update the name or address associated with your facility, you will need to complete the Facility Update form. To obtain a copy for your site, send an e-mail request with your facility ID number to "olqregulatoryreporting at idem.IN.gov". Note that if the address has changed due to a move, a different ID number will be assigned for the new location.

Why is my facility ID different than the one we've always used?

IDEM is assigning new numbers for all of the facilities it regulates as it implements a new agency-wide database. The new ID numbers are referred to as Agency Interest, or AI, numbers. You may search by either number.

Which role should I select?

There are three different role options. Following is a brief summary of each.

  • Authorized Legal Authority/Responsible Official: With this role, you may prepare, certify and submit reports for your own facility using the RSP. When you sign an IESA with this role, you are attesting that you are legally responsible for this facility and its compliance.
  • Signatory (Delegated Authority): With this role, a responsible official has given you the responsibility to prepare, certify and submit reports. The responsible official must sign off on your IESA attesting to your authority to do this on their behalf.
  • Data Entry: With this role, you may only enter data and prepare a report. You will not be able to certify or submit the report directly to IDEM. If this role is selected, another person affiliated with the facility must also setup an account and request another role in order to certify and submit the report you prepared.

I can't submit my Indiana Electronic Subscriber Agreement (IESA): the 'Submit' button is gray.

You must first check the box next to "I certify that I have read the IESA" before the Submit button will become active. If you have added multiple facilities, then there will be multiple boxes to check. After checking the box the "Submit" button will turn green showing it has been activated. After clicking Submit you will be taken to the Registration Confirmation page and receive an e-mail with a PDF copy of the IESA attached. You must print, sign in ink and mail an original IESA for each facility.

I didn't get an e-mail with a copy of the IESA. Can I get another copy?

If your account registration is completed properly, you will receive an e-mail with a PDF copy of the IESA attached to it once you've fully registered for an account and requested access to your facility. Keep this e-mail! The IESA is generated by you during the account setup; IDEM staff does not have an alternative way to generate another copy of the IESA for you.

If you did not get an e-mail with the IESA attached immediately after submitting your IESA online, your account registration did not go through properly. You must complete a New User Registration and reapply for access. Review the IESA Account Setup Tutorial to ensure a successful account registration.

If you are sure that you entered your e-mail address correctly and that eServices e-mails are not being blocked or filtered to spam, there may be a problem with the IDEM system, and you should contact eServices. Send an e-mail to "eservices at idem.IN.gov" or call (800) 451-6027, ext. 3-0066.

I just created my account, but I can't log in.

Access to your account is granted after IDEM receives and verifies the information on your IESA.

Once you've registered for an account and requested access to a facility, you'll receive via e-mail a PDF of the IESA that you must print, sign and mail to IDEM. When IDEM receives and verifies the information on your signed IESA, you will receive an e-mail from "eservices at idem.in.gov" stating:

"Your eServices Access Request has been reviewed and access has been granted"

Review the IESA Account Setup Tutorial for an overview of account registration. If you did not fully register for an account, you will need to complete a "New User Registration" on the IDEM eAuthentication Page.

I didn't get an e-mail granting access to the RSP: how long should I wait?

During the peak submittal time period, January and February, the turnaround on IESA approvals may take from five days to two weeks. Please be patient; we are processing them as quickly as we are able. During non-peak periods, the turnaround time is about five days.

I can't certify and submit my Tier II Form 312. How do I certify/submit?

Only users with the role of Authorized Legal Authority/Responsible Official or Signatory (Delegated Authority) can certify & submit a report. Click on the Certifications tab at the top of the page. This will bring you to the Certification-Multiple Summaries page. Click on the blue ribbon.

I am stuck in a "Send Notification" loop. How do I get out of it?

This step is only required if you do not have the appropriate role to certify a report with your account. If you have clicked Send Notification on the E-Mail Notification page, you will be brought to a page showing who may need to have notifications sent to them. Choose the appropriate person or people who will certify and submit the final report or want notification of the status of the report. After clicking Continue you will be brought back to the Electronic Signature-Single Application Summary page. This is as far as you can go with the Data Entry role.

There is a known issue that the Notification Status of "No notifications sent" remains even after a notification has been sent. If you click Send Notification again you will be brought to the E-Mail Notification page again. This page does correctly show who has received notifications and when. If a notification has been sent already (indicated by "Last notified on xx/xx/xx"), then you do not have to send another notification and can click Cancel.

My e-signature is not loading: what do I do when it won't load?

Java must be installed on your computer in order for the e-signature window to load. Also, your computer must allow this unsigned application to run. If your security settings are too high and you do not have the administrative rights to change them, you may need to contact your IT department for assistance. Many company computer settings will automatically block unsigned applications.

I can't answer my security question correctly: where do I go for help?

The answers to the security questions are case sensitive. If you have tried several times and you do not have a correct answer for any of your security questions in the certification process, send an e-mail to "eservices at idem.IN.gov" with your account username requesting your security questions be reset. Never send your password or the answers to your security questions.

I misspelled my name/address, etc. How do I change it?

After your account has been activated you may correct the spelling and other typos by clicking the User Profile tab at the top of the screen.

Do I need a separate account for each facility?

No. You only need one account even if you are submitting for different companies. You will need to add each facility to your account and sign and mail an IESA for each facility.

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