- Skip Navigation

Note: This message is displayed if (1) your browser is not standards-compliant or (2) you have you disabled CSS. Read our Policies for more information.

  • Business & Agriculture
  • Residents
  • Government
  • Education
  • Taxes & Finance
  • Visiting & Playing
  • Family & Health

Family and Social Services Administration

DDRS Home > Quality Improvement (BQIS) Bureau of Quality Improvement (BQIS)

If you would like to register to receive all DDRS updates, Click Here

About BQIS

The Bureau of Quality Improvement Services (BQIS) monitors services to individuals by organizations and providers. BQIS is funded by or funded under the authority of the Division of Disability & Rehabilitative Services (DDRS) and organizations/providers that have entered into a provider agreement under Indiana Code (IC) 12-15-11 to provide Medicaid in-home waiver services.

How to contact BQIS

  • Report Complaint: 1-866-296-8322
  • Mailing Address:
    Bureau of Quality Improvement Services (BQIS)
    402 W. Washington St., Rm. W453, MS46
    Indianapolis, IN 46207-7083
  • Advocare, Quality Vendor: 1-866-296-8322
  • Email:
  • BQIS office: 1-800-545-7763

Provider Standards

  • Title 460 of the Indiana Administrative Code (see Article 6 for the standards regarding Supported Living services and supports)
    • Article 6: Standards for supported living services and supports
    • Article 7: Standards for individuals support plan

Data Driven Review

Incident Management



Provider re-approval

April - June 2017


January - March 2017


Compliance Evaluation and Review Tool  (CERT)


Risk Management