Customer Service Commitment
IDWD employees must provide premier customer service to ensure Indiana’s economic climate grows and remains strong, providing Hoosiers opportunities and resources needed to advance. The agency is committed to achieving exceptional levels of customer service.
Customer Service Vision:
Exceptional customer service is our attitude, not just our process.
Pledge for Personal Responsibility:
Professional & Respectful
Patient & Attentive
Knowledgeable
Providing Services that are:
Helpful & Informative
Open to individual needs
Timely & Accurate
For more information about this commitment or to comment on a customer experience, please email: DWDCustomerSatisfact@dwd.in.gov
Top FAQsI Want To...
- How do I find out the status of my unemployment check?
- How do I file for unemployment?
- Where can I find unemployment insurance information for employers?
- Do I need to post labor posters in the work place if I only have One (1) employee?
- What kind of resources are available for a job seeker?
- Where can I find more information about the Debit Card Program?
- Where can I find more information about the Major Opportunities program?
- Where can I find more information about SUTA Dumping?
