Maintaining a Healthy Internal Operating System
Internal Operating System
To maintain a customer service vision, the Division must remain internally healthy while continuing to strive for excellence in the performance of its program functions. Absolutely essential to the effort is the ability of the Division to obtain and use adequate resources in the form of "time, talent, and treasure". Internal operations should be transparent to the customer including those who create and maintain these operations. Work should be done in a routine manner with employees being able to plan, organize and carry out their daily assigned tasks. Crises arise in every organization, but should not be the standard way that business is conducted. The work environment should create conditions that will produce a measurable quantity of performance every day for which employees can feel a genuine sense of contribution. Factors contributing to this work environment include:
Leadership
Leadership is a commitment of ownership from every individual to contribute toward the success of the entire division.
Personal Performance
Each person is an actively contributing member of division program functions in a way that is based on a solid understanding of his/her roles, goals and expected level of accountability.
Business Process Performance
Work should be conducted in a professional manner to the highest level of defined and agreed upon performance standards. The manner in which work is conducted should be efficient and effective.
Continuous Improvement
Each person, work team, and program unit must continually look for better ways to conduct its tasks and structure its work load. There needs to be constant alertness to eliminate waste, rework, and duplicity of effort.
Technical Proficiency
Employees should feel challenged to seek new knowledge and ways to improve personally, professionally, and organizationally. Only through continuous learning can we find creative and innovative ways to conduct our work better, smarter, faster.
Strategic Planning
Operation Excellence shall remain the division plan for excellence in performance. Division staff shall periodically take time to evaluate our success and adjust for the future.
Management of all Information Systems
The Division takes pride in the availability of advanced technology that is absolutely essential for sound decision-making. Communication and delivery of information amongst staff and with our external customers shall be facilitated through the use of high speed, high quality delivery systems.
Positive program results can only be achieved with adequate resources. Reliable financial resources are absolutely essential to support proper staffing levels at competitive salaries; maintain current levels of technology; sustain information systems accessible to both internal and external customers; provide field and office equipment, supplies, training, and travel.
Teamwork
The Division of Reclamation is a team-based organization. Our foundational strength lies in our ability to work together for the betterment of our customers.
It shall be the personal responsibility of each employee to assume accountability for results in program performance. This is our job.
The achievement of our Customer Service Vision and Operation Excellence are interdependent with the following factors:
- A knowledgeable, experienced, stable workforce that can be empowered to make decisions.
- Effective leadership at all levels within the Division of Reclamation and the Department of Natural Resources
- A reliable revenue base.
- Support for training that contributes to personal and professional growth of the individual and subsequent success of the division.
