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Telephone Solicitors

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Here is a list of the questions most frequently asked by telemarketers:

When are updated lists available?

Updated lists are available each quarter according to the schedule below:

How much does the list cost?

The fee is $750 annually, which includes four lists available quarterly.

How can I obtain the list?

You will be able to download the list from our Web site with payment by a credit card.  Businesses also can order an e-mail attachment, a CD-ROM or floppy disk.  For telemarketers paying by check, there is also a request form that can be downloaded and printed.

What does the list contain?

Only phone numbers.  The list will not contain the names or addresses of the participants.

Does the Telephone Privacy law apply to both in-state (intrastate) and out-of-state (interstate) calls?

Yes.

What about business or fax numbers ?

The law applies only to residential phone numbers. 

How often will I need to obtain the list?

A new, complete list will be provided each quarter.

Can I contact someone who has asked for information about my product or service?

Yes. A telephone call made in response to an express request of the person called is exempt under the Telephone Privacy Act

What if someone is already a client?

A telephone call made primarily in connection with an existing debt or contract for which payment or performance has not been completed at the time of the call is exempt under the Telephone Privacy Act.  There is no broad pre-existing business exemption.

Who is exempt from this law?

Generally, there are four types of telephone solicitors who are exempt from this law.

• Charitable organizations that use volunteers or employees to make the calls and immediately disclose A) the caller's true first and last name, and B) the name, address and phone number of the organization
• Newspapers that use volunteers or employees to make the calls
• Insurance agents licensed under IC 27-1-15.5 when the individual is soliciting an application for insurance or negotiating a policy of insurance on behalf of an insurer (as defined in IC 27-1-2-3)
• Realtors licensed under IC 25-34.1 if A) the sale of goods or services is not completed; and B) the payment or authorization of payment is not required until after a face-to-face sales presentation by the seller

Do you have a question that was not answered here?

Ask the attorney general's office.

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