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[ATG] AG Zoeller dials up state lawsuit against robocaller offering air duct cleaning services
Start Date: 6/18/2013 All Day
End Date: 6/18/2013
Entry Description

INDIANAPOLIS – Indiana Attorney General Greg Zoeller filed a lawsuit against a Missouri-based air duct cleaning company accused of illegally robocalling more than 430 Hoosiers.

According to the lawsuit, Noach Palatnik doing business as Air Duct Cleaning called Indiana residents since April – including those numbers listed on the Indiana Do Not Call list. The automated calls offered air duct cleaning services for $59.95, and free dryer vent and furnace inspections.

“My office is working hard to identify ways to better trace illegal calls and prosecute violators,” Zoeller said. “This lawsuit is part of that effort and we will continue to use the resources available to protect Indiana’s consumers from unwanted calls.” 

Zoeller said the calls were made to residents in Boone, Hamilton, Hancock, Hendricks, Johnson, Madison, Marion, Morgan and Shelby counties. In Indiana, most robocalls are illegal regardless of whether or not your number is registered on the Do Not Call list. Exceptions include calls from school districts to students, parents or employees and businesses advising employees of work schedules. It is also legal if a live phone operator first obtains your permission before playing a pre-recorded message.

The lawsuit filed in Marion County alleges the company violated Indiana’s Do Not Call law and Autodialer law. The Attorney General’s Office seeks a permanent injunction against future calls, civil penalties and attorneys’ fees.

Anyone who receives an unwanted call or feels ripped off can file a complaint by visiting

Zoeller offered the following tips to consumers who are interested in air duct cleaning services:

  • The U.S. Environmental Protection Agency does not recommend that air ducts be cleaned routinely, but only as needed. Visit for a helpful consumer checklist to use when deciding on whether or not you need to have your air ducts cleaned;
  • Research local reputable companies online and check for complaints with the Indiana Attorney General’s office and Better Business Bureau;
  • Be wary if you receive an unsolicited call or mailing offering discounted services. Some companies could lure you in with a “too good to be true offer” just to sell you additional services; and
  • If you agree to the service and you are told additional repairs are needed, do not make a quick decision. Obtain at least two more opinions from other service providers. Doing your homework up front could save you from making an unneeded, costly repair.

Zoeller thanked Deputy Attorney General Dennis Mullen for his work on the case and for his dedication to the Consumer Protection Division.



Contact Information:
Name: Erin Reece
Phone: 317.232.0168
Attachments For This Entry:
    > Injunction_NoahP
    > Lawsuit_NoahP
Entry Type:
Press Release
Entry Category:
  • Announcements
  • Category:
  • Government
  • Agency Name
    Attorney General

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