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[ATG] State adds more consumers, violations to its lawsuit against Mister Quik
Start Date: 10/9/2013Start Time: 12:00 AM
End Date: 10/9/2013End Time: 11:59 PM
Entry Description

INDIANAPOLIS – Attorney General Greg Zoeller’s office submitted to the court an amended complaint detailing further allegations against Indianapolis-based Mister Quik.

Indy Connection Electrical Contractors, Inc., doing business as Mister Quik Home Services, was first targeted in January with a state lawsuit for allegedly misrepresenting the urgency of needed repairs to consumers and then charging unusually high prices for those services.  

“Protecting consumers is always a top priority. After our initial lawsuit was filed against the company, our office received additional information from consumers which triggered us to seek to amend the complaint,” said Abigail Kuzma, director and chief counsel of the AG’s Consumer Protection Division.  “This revised lawsuit details and clarifies the alleged violations and adds additional consumers who have reported being negatively impacted by this company’s business practices.”  

The amended lawsuit was submitted Monday in Marion County Civil Superior Court 12. According to the amended complaint, Mister Quik committed deceptive acts including failing to obtain or maintain licenses and permits required by law, misrepresenting to customers the need for repairs and failing to retain replaced parts as required by law. 

According to the complaint, 14 consumers were told they needed to replace their entire electrical circuit panel when a replacement of a single individual breaker would have been sufficient.

The lawsuit details 28 cases where the company failed to retain the replaced parts for at least 72 hours after a repair which is contrary to state law.  According to a letter from Mister Quik to one its customers, the company “dispose(s) of all materials after the work has been completed.”  By doing so, Mister Quik denied consumers the opportunity to have the parts inspected and verify the work actually needed to be done.  

As part of the company’s business practices, it helped customers obtain financing to pay for the costs of services by providing the necessary forms and assisting them as needed.  However, the business did not maintain the required $25,000 surety bond with the state as a credit service organization when it helped at least eight consumers obtain financing. 

The state is seeking injunctive relief, consumer restitution, investigative costs and civil penalties. A hearing date has not yet been set to consider the matter. Consumers that believe they were affected by Mister Quik’s business practices are encouraged to file a complaint with the Attorney General’s Office by logging on to www.IndianaConsumer.com or calling 1-800-382-5516.  Attorney General Zoeller thanked Deputy Attorneys General Jeremy Comeau, Justin Hazlett and Lumi Nodit for their work on this case. 

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